Infrastructure Systems Administrator

1 week ago


Toronto, Canada International Business University Full time

**Position Title**: Infrastructure Systems Administrator (Permanent Part-Time)

**Reports to**: Director, IT

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals ready for the next level of challenge in their careers.

**Position Summary**

If you are eager to take on a meaningful role in an environment that positively impacts the experiences of students, faculty, and staff, we’d love to connect with you

**Key Responsibilities**
- Oversee the backup and restore systems to ensure data integrity and compliance with business continuity (BCP) and disaster recovery (DRP) requirements.
- Manage the suite, including software deployment, licensing, and escalation support.
- Maintain cloud-based security compliance and protection using extended detection and response (XDR) models.
- Configure, test, and validate Group Policy and Intune/Endpoint Manager (MDM) for endpoint management.
- Manage the telephone system (8x8), including Polycom phones, IP desktops, mobile devices, Salesforce calling integrations, and eFax services.
- Provide support for Zoom and Teams cloud-based video conferencing systems.
- Oversee Cisco Meraki cloud systems, including LAN, WAN, and firewall performance and connectivity.
- Manage printer infrastructure, including printing, scanning, copying, and PaperCut solutions.
- Ensure all critical technology assets are properly monitored, providing real-time analytics for SLA compliance.
- Deliver direct IT support for faculty, students, and staff, as assigned by supervisors.

**Required Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3+ years of demonstrated success in supporting, administering, or managing IT infrastructure systems and controls.
- Proficiency in telephone systems, video conferencing tools, and IT support processes.
- Strong ability to coach, mentor, and support IT team members for smooth operations.
- Proven capacity to quickly learn and manage unfamiliar systems and processes.
- Track record of efficiently and accurately resolving support inquiries from diverse channels.
- Exceptional verbal, written, and interpersonal communication abilities.

**Job Type**: Part-time

Expected hours: 30 per week

**Benefits**:

- Company events
- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5R 2V1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have proficiency in telephone systems, video conferencing tools and IT support processes?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- managing IT infrastructure systems and controls: 3 years (required)

Work Location: In person



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