Manager, Internal Controls

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Governance department is a Line1B function supporting the Claims business units' Three Lines of Defense. Reporting to the Senior Manager, Internal Controls, the Manager, Internal Controls will lead a team of 1 to 2 professionals in executing control validation (operational audits), advisory engagements and risk and control reporting across Claims processes. This role will play a key role in strengthening the control environment, supporting audit readiness, and driving continuous improvement in risk management practices. You will be joining a team that fosters continuous learning in a dynamic environment.

The Manager, Internal Controls will:

- Manage end-to-end control validation engagements, including scoping, audit approach design, testing execution, and reporting.
- Assess the design and operating effectiveness of business processes and controls.
- Identify control gaps and process inefficiencies; recommend practical and sustainable enhancements.
- Challenge and monitor management’s remediation plans to ensure timely and effective resolution.
- Provide guidance to business units on strengthening control frameworks and mitigating operational risks.
- Coordinate responses and documentation for internal, external, and regulatory audits.
- Serve as a liaison between auditors and business stakeholders to ensure audit readiness and transparency.
- Deliver quarterly reporting to Senior Management on risks and controls within Claims processes
- Coach, mentor, and develop team members to build technical capabilities and foster a high-performance culture.Promote innovation in control testing through the use of data analytics, automation, and process optimization.
- Minimum 5 years of progressive experience in internal/external audit, risk management, or internal controls within the financial services industry.
- Experience in the insurance industry is a strong asset.
- Professional designation(s) such as CPA, CIA, CISA, or equivalent
- Strong understanding of risk and control frameworks and hands-on experience in control testing and process improvement
- Proven leadership experience with a track record of managing teams and influencing stakeholders.
- Ability to manage competing priorities and timelines in a dynamic environment
- Exceptional analytical and problem-solving skills with the ability to simplify complex issues.
- Excellent verbal and written communication skills, including report writing and presentation - as well as strong interpersonal relationship skills
- Proficient in Microsoft office tools and Power Automate
- Ability to work independently and collaboratively in a hybrid environment.Willingness and ability to travel between office locations as needed.

**What We Offer**
- A collaborative and inclusive work environment.
- Opportunities for professional development and career growth.
- Competitive salaries, with potential for an annual raise and bonus
- Exposure to strategic initiatives and senior leadership.
- Flexibility through a hybrid work model.

Salary Range: $77,100 - $142,000

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid