Manager, Insurance Internal Controls

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Insurance Internal Controls

**What is the opportunity?**

RBC Wealth Management Financial Services Inc. is a wholly owned insurance agency of RBC Dominion Securities. This national distribution support organization can help to deliver independent advice, knowledge and solutions to address the multiple or complex needs of affluent clients.

Product offerings from Canada’s leading life insurance companies include life & living benefits insurance along with money products such as annuities and segregated funds, on an individual basis, to meet both personal and / or corporate needs.

Our team of professional and accredited Estate Planning Specialists (EPSs) along with our Associate Estate Planning Specialists (AEPS) and Estate Planning Associates / Assistants (EPAs) supporting their efforts, are located nationally across Canada. They work with the client-facing professionals in Canadian Wealth Management (RBC DS Investment Advisor sales force, RBC PH&N Investment Counsellors and indirectly with RBC Private Bankers) to strategically position “insurance solutions for Canadian investors” based on needs related to the creation, preservation and / or transfer of wealth.

As Manager, Internal Controls you will assist with the maintenance and updating of the Internal Controls Guidance for WMFS. Implement & oversee quality management system and procedures in all processes to ensure adherence to quality standards. Plan and oversee internal controls audits.

**What will you do?**
- Write, maintain and update the Internal Controls Policies and maintain the Internal Controls site on WMFS Connect page and DSnet.
- Work with Senior Management team and WMFS compliance to identify key business risks and develop internal controls audit programs.
- Perform ongoing internal audit procedures and prepare internal controls audit reports.
- Meet with Head Office Operations team periodically and evaluate and analyze issues evolving from Branch Audits; outcomes could include additional front office (in the branch) team visits or changes to Internal Controls Guidance or related training material.
- Liaise with Head Office Operations, Compliance and Sr. Management team on new developments, or operational impacts of necessary changes/updates.
- Support the WMFS front and back-office teams with regards to the Internal Controls Policies and educate where necessary (this would include branch presentations in person and via web conferences).
- Work with WMFS boards, such as The Estate Planning Specialist and Sales Support Managers, to assess issues and collaborate on solutions to administrative challenges within the field
- Participate in EPS, AEPS, EPA and Sales Support Managers and new WMFS employees training programs (requires presenting in person)
- Effectively communicate and build rapport with team members, stakeholders, and business partners on a variety of issues and projects
- Facilitate group meetings and conduct information gathering sessions, as well as prepare and deliver presentations to senior management and executives, selecting the appropriate approach based on the audience.

**What do you need to succeed?**

**Must Have**
- 2-3 years Life and Living Benefit Insurance experience, preferably in quality assurance and/or audit.
- In-depth knowledge and understanding of the Life Insurance industry
- Risk management experience
- Customer service, experience building partnerships with stakeholders
- Excellent time management
- Proficient in Microsoft Office and other software programs

**Nice to Have**
- Experience presenting training material
- Fluent in French (Reading and Writing)

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regula