Customer Service

1 week ago

Winnipeg, Canada ADFAST Full time

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple software, machines and highly automated production lines. True to our pioneering spirit, what sets us apart and reflects our DNA is imagination, ingenuity, boldness, innovation as well as excellence in chemical and mechanical engineering. Adfast was recognized for its overall performance and continued growth by receiving the prestigious Canada's Best Managed Companies award. Today, Adfast is a privately held company with nearly 185 employees and 11 offices.

**Adfast is currently seeking a Customer Service Agent & Logistic Agent in Winnipeg, MB.**

**Job descriptions**

Under the responsibility of the VP Customer Centers, the Customer service & Logistics agent is responsible of managing incoming and outgoing goods and processing customer orders.

**Working Conditions**:
Schedule: Monday to Friday, 40 hours per week. On site

Status: Permanent

Benefits: Group insurance, 401K program

**Main tasks and responsibilities**:

- **Inbounds and outbounds management**_
- Prepare goods in the warehouse for customer orders
- Receive goods from suppliers
- Receive goods from our manufacturing headquarters
- Replenish shelves and place products in the warehouse and in the front-store (Adstore)
- **Customer service**_
- Handle customer requests
- Follow up on customer requests
- Make changes to orders if necessary
- Manage complaints if necessary
- **Customer orders**_
- Receive and enter orders in our ERP system
- Verify the accuracy of products, quantities, and prices
- Register and approve orders originating from our B2B e-commerce platform
- Verify transport and delivery modalities
- Contact carriers who deliver the goods
- Complete documentation for carriers
- Confirm customer orders
- Create quotes according to customer needs
- Process the return of goods when necessary
- Receive payments
- Participate in the continuous improvement of customer service practices

**Requirements**:

- Have relevant sales or customer service experience
- Excellent verbal and written communication skills
- Possess or be willing to obtain a valid forklift operator's license
- Proficiency in the Office suite (Excel, Word, etc.)
- Knowledge of SalesForce CRM (asset)
- Ability to work physically for several hours

**Desired skills**:

- Ability to multi-task and prioritize
- Hard working and ambitious
- Demonstrate dynamism, positivism and enthusiasm
- Ability to communicate and exchange information in a professional manner, both verbally and in writing
- Ability to manage stress and to adapt to changes
- Ability to solve problems, analyze and follow-up
- Teamwork and communication skills
- Organized and structured
- Punctual and diligent

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: One location

  • Customer Service Representative

    13 hours ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    4 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Representative

    6 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Specialist

    2 weeks ago

    Winnipeg, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts...

  • Customer Service Associate

    1 week ago

    Winnipeg, Manitoba, Canada IBA Today Service Group Full time

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be bilingual in English and Spanish, and have...

  • Customer Service Dispatch Representative/dispatch

    1 week ago

    Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...

  • Customer Development Representative

    4 days ago

    Winnipeg, Canada Paramount Service Ltd. Full time

    **Goals and Outcomes**: Target, develop and grow sales for assigned key client accounts. **Responsibilities**: 1. To assist the sales team by following up with existing customer work orders and projects to promote Paramount’s multiple trade services. 2. To introduce and provide informational material on Paramount’s capabilities for the sales team. 3....

  • Customer Service

    6 days ago

    Winnipeg, Canada Metal Depot Ltd. Full time

    **Overview** **Responsibilities** - Provide accurate information regarding products and services. - Analyze customer issues and resolve them efficiently while maintaining a high level of satisfaction. - Collaborate with team members to improve service delivery and address common customer concerns. **Skills** - Strong customer service skills with a focus on...

  • Customer Service

    1 week ago

    Winnipeg, Canada Western Rawhide Full time

    Western Rawhide & Harness Mfg Inc. is Canada’s leading manufacturer and distributor of horse products. We serve customers across Canada and are seeking an experienced and enthusiastic Customer Service Representative for our Winnipeg location. Horse experience is required, please tell us about your knowledge and why you would be a great fit to provide...

  • Service Writer

    2 weeks ago

    Winnipeg, Canada Industrial Truck Service Full time

    **About us** Industrial Truck Service is a small business in Winnipeg, MB R2J 3T1. We are professional, data-driven, supportive, and our goal is to provide our customers with reliable service and up to date billing. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Lively atmosphere - On-the-job...