Field Service Technician

5 days ago

London, Canada Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Job Summary**:
Who are we looking for as a Service Technician? Patterson Dental London is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair. As a Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices.

**Essential Functions**:

- Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
- Loads, delivers, installs, configures and trains customers on the basic use and maintenance of the equipment sold.
- Provides technical support after initial installation of equipment (software & hardware).
- Uses, maintains and secures test equipment and tools used to adjust, calibrate and repair equipment.
- Determines parts, supplies or tools needed to complete service requests
- Relays any special problems to the Service Coordinator following each call.
- Ensures that standard response times committed to the Service Coordinator are met.
- Works with Sales Representatives to present Maintenance Agreements to customers.
- Follows repair and manufacturer schedules for customers on Service Agreements.
- Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology.
- Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
- Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
- Returns defective modules assemblies or parts to the local office and labels items.
- Maintains and restocks parts trucks.
- Performs other duties as assigned.

**Job Qualifications**:

- Electronics diploma required.
- Valid driver's license and in order required.
- Basic computer skills required.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Ability to lift up to 50 pounds.
- Excellent organizational and problem-solving skills.
- Excellent time management skills.
- Motivated team player.
- Ability to work independently.
- Strong customer service skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Able to work outside normal business hours occasionally.
- Excellent communication skills, both written and verbal in English.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP software is an asset.

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