Unit Manager, Accounts Receivable

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

As a Unit Manager, Customers Accounts, you will supervise Account Receivable Agents who respond to customer account specific inquiries with the objective of enhancing relationships with clients and optimizing insurance premium collection. You will be responsible for the daily activities such as providing counsel, coaching and motivation of staff. A wide degree of creativity and latitude is expected. As a Unit Manager, Customer Accounts, you must be knowledgeable regarding insurance concepts, be customer focused and results driven. The Unit Manager will work with all levels of management to review workflows, provide recommendations and be instrumental in the engagement and success of the team.

What you can expect in the role:
People Management:

- You will maximize people potential through continued development, monitoring, coaching and performance management.
- Provide appropriate and timely recognition of individual and team efforts, celebrate successes and milestones.
- Effectively manage and support teams (in office and remotely), leveraging tools to create an engaging work environment.
- Support and guide individuals and team with effective career pathing and development plans.
- Manage performance concerns including absenteeism, developing action plans as required.

Customer Driven:

- You will execute on opportunities to enhance relationships with clients with the objective to improve customer experience and reduce call inflow.
- Coach and mentor staff through ongoing call listening and task review to improve the customer journey.
- Encourage team to promote digital engagement tools to clients and brokers.
- Handle escalated client calls or correspondence and assists with client inquires when needed.

Operational efficiency and excellence:

- Conduct regular structured team meetings to keep team abreast of team results, AR developments and company news.
- Supervise accounts receivable agents who respond to customer account inquiries, aiming to meet WFM metrics.
- Monitor results against company/department/individual goals, identify gaps and opportunities and develop and execute action plans to close gaps.

Adherence to Company Policies & Procedures:

- You will ensure team members adherence to schedule, service quality, regulations and AR procedures.

**Skills**:

- College Diploma or University Degree preferred.
- Strong internal systems knowledge is an asset (Contact PL/ Contact Billing).
- Knowledge of Intact/belair accounting and collections processes.
- Experience in coaching and mentoring staff.
- Strong communication, problem solving and time management skills.
- Must be detail and results oriented.
- Excellent Customer Service skills.
- Proficiency in a variety of PC Software, especially excel is an asset.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.