Clerical Assistant, Residence Front Desk

**Clerical Assistant, Residence Front Desk**:
**Primary Purpose**: The incumbent will provide clerical support within the Residence Services Office and act as the first point of contact with residents, prospective residents, parents and staff, providing high level customer service.

**Nature of Work**: Reporting to the Residence Office Assistant Manager, the Front Desk Assistant serves as the first point of contact for students, visitors, and conference guests, creating a welcoming and professional environment. This role is critical in delivering exceptional customer service and ensuring smooth day-to-day operations within the Residence Services Office.

This position requires strong interpersonal and communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing a positive experience for every student and guest. Compliance with all relevant policies, procedures, and regulations is expected, along with active participation as a collaborative and supportive member of the team.

Guided by the Consumer Services Team Charter, the Front Desk Assistant is expected to demonstrate accountability, professionalism, and a commitment to fostering a welcoming and inclusive atmosphere.

- **Customer Support & Communication**
- Greet and check in students and guests upon arrival, providing keys and move-in information

- **Administrative & Clerical Tasks**
- Schedule meetings for team members based on student needs
- Prepare move-in envelopes, update documents, and complete data entry in the housing database (StarRez)
- Receive and process payments (debit, credit card, cheque) and cash reports

- **Operational Support**
- Sort and distribute parcels (lifting required)
- Encode Student ID cards for unit access and manage hard key distribution and returns
- Manage, sort, and organize building hard key cabinets when keys are assigned and/or returned
- Organize and conduct building wide hard key audits to ensure all key functionality prior to main move-in processes
- Maintain office equipment (printer/fax) and coordinate repairs when necessary
- Order office supplies and ensure the workspace remains organized and welcoming
- Support the large-scale Residence Move-In process in the Fall
- Handle various Residence Services forms and forward them appropriately
- Perform other administrative tasks as assigned to ensure smooth office operations

**Qualifications**

**Education**: A relevant certificate from a recognized post-secondary institution. An equivalent combination of education and experience may be considered.

Duties are performed on location. Hours of work Monday - Friday, 8:30am-4:30pm during the Fall/Winter term (Sept-April) and transition to Monday - Friday, 10:00am-6:00pm based on operational need throughout the Spring/Summer term (May-Aug) offering in-person support to the Residence Services team as a whole, student residents and applicants as well as various campus partners and affiliates.

This position is in scope of CUPE 1975.

**Department**: Residence
**Status**: Term 1 year with the possibility of extension or becoming permanent
**Employment Group**: CUPE 1975
**Shift**: Monday - Friday, 8:30am-4:30pm during the Fall/Winter term (Sept-April) then transition to Monday - Friday, 10:00am-6:00pm based on operational need throughout the Spring/Summer term (May-Aug)
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Operational Services
**Salary Phase/Band**:Phase 2
**Posted Date**: 12/10/2025
**Closing Date**: 12/30/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:On Campus

**Criminal Record Check**:Yes
**Driver's License and Abstract Check**:Not Applicable
**Education/Credential Verification**:Not Applicable
**Vulnerable Sector Check**:Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve**:EDI Framework for Action**.**
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact **Human Resources**for assistance.