Operations & Logistics Coordinator

2 weeks ago

Montréal, Canada Ethnocare Full time

**Operations & Logistics Coordinator**

**Location**: Montreal, QC (On-site) **Start**: September 2024 **Type**: Full-time (30-35 hrs/week)

**Ethnocare** is a company specializing in the development and commercialisation of new generation orthopedic products, mainly for people having lower limb amputations. The company proposes a range of evolutive and adaptive solutions that improve the mobility and the comfort of amputees. The young and dynamic team is looking for its new addition to move forward in making the products available to a wider group of users, while maintaining Ethnocare’s high standards in quality and customer service.

**Role Overview**

As our **Operations & Logistics Coordinator**, you will play a central role in ensuring smooth order fulfillment and a professional experience for our clinical and distributor partners. This is a hands-on position based in our downtown Montreal office, where you’ll process orders, prepare shipments, coordinate returns, and maintain inventory. You will be one of the main points of contact for clinics and distributors, helping ensure they receive the right products on time.

This role is ideal for someone organized, reliable, proactive, and comfortable working both independently and as part of a team.

**Key ResponsibilitiesOrder & Client Coordination**
- Communicate professionally with prosthetic clinics, buyers, and distributors
- Confirm order details, pricing, product availability, and shipping timelines
- Coordinate product returns and exchanges as needed

**Fulfillment & Shipping**
- Pick, prepare, and package products for shipment
- Create invoices and shipping labels
- Prepare export/customs documentation when required
- Schedule courier pickups and track shipments to destination
- Communicate shipment updates to clients

**Inventory & Materials Management**
- Maintain accurate stock levels and storage organization
- Monitor inventory of packaging and shipping supplies
- Support internal operations in maintaining product quality and consistency

**Requirements**:

- Permanent resident or Canadian citizen
- Strong written and spoken **English**
- Spoken **French** is an asset
- Comfortable using computer tools (Google Workspace, Microsoft Office)
- Experience with an order management platform (e.g., Shopify) — **asset**
- 2-5 years experience in **operations, logistics, fulfillment, or customer support** — **asset**
- Ability to work on-site daily in downtown Montreal

**Skills & Qualities**
- **Organized** and able to manage multiple priorities
- **Reliable** and able to follow structured processes
- **Clear communicator** with a professional tone
- **Detail-oriented**; you take pride in doing things right
- **Problem solver**; you don’t get stuck, you find solutions
- Enjoys working in a **small, collaborative team**

**Work Conditions & Compensation**
- Monday to Friday, **9:00 AM - 5:00 PM**
- $24/hour starting salary
- 3 weeks vacation to begin
- Access to group **health & dental insurance** (post-probation)
- Office located in **downtown Montreal (Old Port)**

**How to Apply**

Tell us briefly **why this role interests you** and what you think you would bring to the team.

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person

Expected start date: 2026-01-12

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