Technical Support Technician

1 week ago

Saguenay, Canada Kezber Full time

Join a team recognized for its professionalism and contribute directly to the client experience. People are at the heart of our services, and every interaction reflects our commitment to quality and reliability. In this role, you’ll provide high-level technical support to our clients, primarily remotely, with occasional on-site interventions in Chicoutimi. Your customer focus, autonomy, and ability to solve technical issues will make all the difference.

**Job description**:
In this technical support technician role, reporting to the Sales Department, you will be responsible for:

- Provide remote and on-site IT support in Chicoutimi.
- Diagnose, install, configure, and repair hardware and software.
- Follow up on service requests and escalate to higher-level support when necessary.
- Contribute to IT project implementation, such as Microsoft 365 migrations or server environment deployments.
- Document all interventions in the ticketing system.
- Manage urgent situations and participate in internal projects.

**:
**Desired Profile**:
**Technical Skills**:

- Excellent knowledge of Microsoft 365 and Windows environments.
- Good understanding of networks and virtualized environments such as VMware or Hyper-V.
- Experience with Active Directory and remote support tools.
- Strong ability to diagnose and resolve hardware and software issues.
- Knowledge of macOS or Linux and cloud environments is an asset.

**Personal Skills**:

- Strong customer service orientation and professional communication.
- Autonomy, initiative, and effective time management.
- Ability to work collaboratively, even remotely.
- Attention to detail in documentation and follow-ups.
- Technological curiosity and eagerness to learn.
- Calm and professional demeanor in urgent situations.

**Experience & qualifications**:

- Minimum of two years’ experience in technical support.
- Comfortable working remotely about 85% of the time.
- Experience supporting business clients is an asset
- Valid driver's licence for client visits.
- Fluency in French is required; English is an asset, as some of our clients operate exclusively in English.

**:
**What We Offer**:
At Kezber, we provide everything you need to grow and thrive:

- **Career Development**: Continuous training, paid certifications, and professional association membership support.
- **Work Environment**: Collaborative teamwork, 7-day virtual medical clinic, onsite gym, and social activities.
- **Competitive Benefits**: Base salary + bonus, hybrid work model, 5 weeks vacation, personal days, group insurance, clothing allowance, DPSP, recognition programs, and profit-sharing.

**Why Join Kezber?**:
You’ll be part of a passionate team that values ideas, encourages learning, and recognizes expertise. Your work will have a tangible impact on our clients every day.

  • CF188 Life Support Equipment and Systems Technician

    3 weeks ago

    Saguenay, Canada L3Harris Technologies Full time

    CF188 Life Support Equipment and Systems Technician Apply for the CF188 Life Support Equipment and Systems Technician role at L3Harris Technologies. L3Harris is dedicated to recruiting and developing high‑performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for...

  • Aircraft Structure Technician

    1 week ago

    Saguenay, Canada L3Harris Technologies Full time

    L3 Technologies MAS, located in **Bagotville (QC)** is a subsidiary of L3Harris Technologies, Inc. L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics...

  • IT Desktop Support

    1 week ago

    Saguenay, Quebec, Canada Great River Financial Services Inc (GRFS) Full time

    Job description:Job Title: Field Technician – IT Support Job SummaryWe are seeking a versatile Field Technician with experience in IT Desktop system support. The role involves troubleshooting Firewalls, Internet Modem, Windows, Operating system, supporting credit/debit card transaction systems, and PC, Monitors, Printers, Scanners.Credit/Debit & POS System...

  • Supervising Technician

    1 week ago

    Saguenay, Canada CBCRadio-Canada Full time

    Position Title: Supervising Technician (French Services) Status of Employment: Permanent Position Language Requirement: French Language Skills: French (Reading), French (Speaking), French (Writing) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and...

  • CF188 Aircraft Structure Technician

    3 weeks ago

    Saguenay, Canada L3Harris Technologies Full time

    CF188 Aircraft Structure Technician at L3Harris Technologies L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower...

  • 2nd Line F404 Technician

    3 days ago

    Saguenay, Canada Magellan Aerospace Full time

    Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our...

  • Deskside Support

    9 hours ago

    Saguenay, Canada PeopleToGo Full time

    Position:        Deskside Support/Help Desk/Field Service Technician Location:       Chicoutimi, Quebec Type:            Full-Time/Part-Time or Per Project   Responsibilities: Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs,...

  • Aircraft Avionics Technician

    3 weeks ago

    Saguenay, Canada Top Aces Full time

    Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training. We pride ourselves on our unblemished safety...

  • Aircraft Avionics Technician

    3 weeks ago

    Saguenay, Canada Top Aces (TAI) Full time

    Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training. We pride ourselves on our unblemished safety...

  • Accounting technician

    4 days ago

    Saguenay, Canada EPIQ MECFOR Full time

    today 2025-12-23 place Saguenay access_time Full-time Apply here done Why EPIQ? Born from the merger of AD and MECFOR—two complementary forces—we are committed to excellence and performance to drive Québec’s industry even further. Together, we form a united team where everyone can count on each other. Whether it’s in design or the manufacturing of...