Deskside Support

Position:        Deskside Support/Help Desk/Field Service Technician Location:       Chicoutimi, Quebec Type:            Full-Time/Part-Time or Per Project   Responsibilities: Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Handle software installation/support/upgrades Perform deskside support services installing and troubleshooting of hardware, software and network related issues Provide 1st level Help Desk support Perform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond/update/close calls from National Dispatch/Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirements Knowledge, Skills, and/or Abilities Required: Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities Have at 1 – 2 years of deskside support experience Have strong internetworking and troubleshooting skills Have A+ certification May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Must have a minimum of a Diploma from a recognized IT program Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.Apply Now