Csr - Customer Service Representative-local Applicants Only

1 week ago

Burnaby, Canada Inform Brokerage Inc. Full time

**Order Desk / Customer Service Representative**

**Company**:Inform Brokerage Inc.

**Location**: Burnaby, BC

**Employment Type**: Full time

**Hours**: 8:00 am - 4:30 pm, Monday to Friday (Excluding stat holidays)

**Language**:English

**Salary**: $40,000-$45,000 depending on experience

**Start Date of Employment**:As soon as possible

We are looking for an Order Desk/Customer Service Representative to join our team at our Burnaby location. The Order Desk/Customer Service Rep is responsible for receiving, acknowledging, and processing all customer orders. The position will also be responsible for handling queries from both customers and manufacturers.

**Job Description/Responsibilities**:

- Ensure internal and external sales orders are entered promptly and accurately
- Respond respectfully, courteously, and immediately to any problems or concerns brought forward by internal and external customers
- Investigate shortages and overages
- Arrange sample requests
- Reception back up

**Job Requirements**:

- Able to work 8:00 am - 4:30 pm Monday to Friday in the Burnaby office
- Minimum 2 years in an office environment accompanied with customer service and order entry experience
- Excellent verbal and written communication skills
- Ability to prioritize and meet deadlines
- Excellent decision making and problem-solving capabilities with the ability to efficiently organize your work and set priorities
- Work well within a close team environment
- Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and positive attitude to achieve success
- Computer and data entry skills

This full time position offers medical, dental, and extended health benefits after a successful probation period.

Pay: $40,000.00-$45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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