Csr (Customer Service Representative)

4 days ago

Burnaby, Canada Seccan Full time

SECCAN is a leading supplier of hardware specialty products, serving the commercial, institutional, industrial and multi-family residential construction building industry since 1970. We are committed to the same values and traditions that have served our customers for the past 50 years.

We have an immediate opening for a Customer Service Representative to provide superior service to new and existing customers. If you are a motivated self-starter who is organized, detail oriented and thrives on challenge, then this may be the opportunity you have been looking for.

**MAIN TASKS & RESPONSIBILITIES**

The main responsibility of a CSR is to provide exceptional customer service, promptly addressing inquiries and concerns, maximizing opportunities for upselling and cross-selling, and ensuring overall customer satisfaction.

**Customer Care**
- Provide outstanding customer care and support to all Customers.
- Provide exemplary service for walk-in Customers.
- Communicate product benefits and pricing to potential customers to generate sales.
- Collaborate with sales team and marketing on different programs and for potential closure strategies.
- Gather feedback on customers about our service and support and relay the information to the appropriate team.
- Maintain and update the records of customers interactions and sales activities.

**Market and Product Knowledge**
- Stay up to date on the industry trends, markets, and competitors.
- Expand knowledge by participating in training sessions and vendors programs.

**Administrative Tasks**
- Accurately enter and process customer orders into the system
- Verify order details, pricing, and product availability.
- Perform administrative tasks as requested.
- Generate and process invoices accurately.
- Manage online orders, process payments, and confirm order status.
- Handle Return Goods Authorizations (RGAs) by reviewing and approving return requests.
- Process credits and refunds in accordance with company policies and procedures.
- Collaborate with the finance team when required.

**Special Projects and Cross-Departmental Support**
- Collaborate with cross-functional teams on special projects and initiatives aimed at improving customer experiences, operational efficiency, and revenue growth.
- Provide expertise and resources to support different departments, fostering a culture of teamwork and shared goals.
- Participate in ad-hoc assignments and projects as directed by senior management to address evolving business needs and challenges.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Hardware knowledge: 5 years (preferred)
- Customer service: 5 years (required)
- B2B: 5 years (required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Burnaby, Canada Jim Pattison Lease Full time

    **Customer Service Representative (CSR) - Burnaby, British Columbia** **Location: Burnaby, British Columbia** **The Company**: The Jim Pattison Group is the second largest privately held company in Canada with over 50,000 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in...

  • Customer Service Representative Csr Estimatorfull

    4 hours ago

    Burnaby, Canada TWO MEN AND A TRUCK Full time

    **Customer Service Representative(CSR) / Estimator-Full Time** **NOW HIRING** **TWO MEN AND A TRUCK® - Burnaby** is hiring a full time CSR / Estimator - ** Starting date: May 15th (possibly start sooner)**: - ** Starting pay: $43 000 to $60 000**: - **Shift: 8:30 a.m. to 5:00 p.m., Monday to Friday and 9:00 a.m. to 1 p.m. every other Saturday**: - **...

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada Ascent Real Estate Management Full time

    Ascent Real Estate Management is looking to add to it's growing team with a new CSR (Customer Service Representative), with the focus for this position being at our front desk providing front line assistance to clients. We are looking for an individual with strong communication skills and a history of providing excellent customer service. This role requires...

  • Customer Service Representative

    2 days ago

    Burnaby, Canada PrimeFX Full time

    We are one of Canada’s leading Foreign Currency Exchange companies. We are seeking an individual for the position of Customer Services Representative (CSR). As a CSR you will be required to work in a fast paced environment, as we experience high influx of walk in customers. Hence over the counter dealing has to be fluid, accurate whilst ensuring that each...

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada PrimeFX Full time

    We are one of Canada’s leading Foreign Currency Exchange companies. We are seeking an individual for the position of Customer Services Representative (CSR). As a CSR you will be required to work in a fast paced environment, as we experience high influx of walk in customers. Hence over the counter dealing has to be fluid, accurate whilst ensuring that each...

  • Customer Service Representative

    2 weeks ago

    Burnaby, Canada PrimeFX Full time

    We are one of Canada’s leading Foreign Currency Exchange companies. We are seeking an individual for the position of Customer Services Representative (CSR). As a CSR you will be required to work in a fast paced environment, as we experience high influx of walk in customers. Hence over the counter dealing has to be fluid, accurate whilst ensuring that each...

  • Bilingual Customer Service Representative

    1 week ago

    Burnaby, Canada GLENTEL Inc. Full time

    Join to apply for the Bilingual Customer Service Representative role at GLENTEL Inc.MissionGLENTEL Inc., a billion-dollar+ organization, supported by Bell and Rogers. Glentel partners with globally recognized brands like Costco, Apple, Samsung, and Google. Known for its brands WIRELESSWAVE, tbooth wireless, Costco's WIRELESS, etc. & The Mobile Shop; Glentel...

  • Customer Service Representative

    4 days ago

    Burnaby, Canada Hana Bank Canada Full time

    **About us** Hana Bank Canada is a federally regulated Schedule II bank and the Canadian subsidiary of Hana Financial Group, a leading global financial institution headquartered in Korea. With seven branches across the country and a strong global network in 24 countries, we provide trusted, personalized financial services tailored to the diverse needs of...

  • Customer Service Representative

    6 days ago

    Burnaby, Canada Ritchie Bros. Full time

    Join us on our journey and move forward with us, build your success, and grow your career. Our** Chilliwack, BC **site is looking for a **Part Time Customer Service Representative (CSR) **who'd like to be part of the excitement of our auction business. This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings.. This...

  • Customer Service Representative

    1 week ago

    Burnaby, Canada ARC Document Solutions Full time

    **Customer Service Representative** **_Job Description_** , Hourly Shift: Monday to Friday, 8:30am to 5pm Reports To: Burnaby Production Manager Pay Range: $18 to $24, depending on experience. Paid vacation and health benefits. **Summary**: ARC Document Solutions, a global leader in digital print and document management, is searching for a...