Project Quality Coordinator

Office Interiors is a Maritime-based company that operates on a clear set of values showing our commitment to our People, our Customers, our Environment, our Communities, Results and Integrity.

As our Project Quality Coordinator, you would share **Office Interiors’ vision to **_“Inspire People to Love the Way They Work,_**” and mission **_“to Help Customers Create Productive Work Environments.”_** As part of our Operations team, your role will be to ensure the quality of medium
- to large-sized client projects in order to provide a great customer experience.

Reporting to the VP, Operations, you will work independently with various stakeholders including our customers, Account Managers, Furniture Installers and others involved in the project. This position has a heavy focus on organizational skills and building relationships**. **If you have a positive, “can-do” attitude and enjoy working on a team, this could be the place and role for you.

**Key **Abilities and Traits**
- You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)
- You are engaged in the community; community involvement is expected of every member of our team
- You have excellent interpersonal, customer service and communication skills and interact in a professional manner with clients and teammates
- You are organized with solid time management skills and are detail-oriented
- You have strong computer skills including Microsoft 365 (Outlook, Excel), knowledge of E-Automate an asset
- The ability to effectively plan a work schedule and resources to meet deliverables with the ability to multi-task efficiently, prioritize tasks, and work sometimes under time pressure
- Occasional overtime and travel within the Maritimes

**What you will be doing**
- Coordinating project walkthroughs with stakeholders. This would include customer, sales rep, and installer, as well as any additional parties key to the project.
- Entering warranty and deficiency orders for all orders
- Tracking inbound Deficiency and Warranty claims
- Coordinating installations with the Furniture Installation Coordinator
- Processing shipping claims from couriers and carriers
- Managing back orders and any short ships, reviewing with the team and coordinating decisions around those delays
- Communicating with our customers
- Following up on survey responses
- Reviewing all product returned from job site to determine whether to add back to inventory or dispose of it, following process
- Capturing back orders and short ship delay labour cost recovery
- Assist the VP Operations as required, helping to implement best practices for project management

**Your Qualifications**:

- Post-secondary education in a related field and/or equivalent experience in the office furniture business
- Valid driver’s license
- Ability to organize tasks, prioritize work, be flexible and work with mínimal supervision
- Strong customer service orientation and a team player with an attention to detail’
- Project management experience
- Solution-focused
- Ability to handle multiple tasks efficiently, competently and timely, even under pressure

**What we offer**:

- Competitive compensation
- Comprehensive benefits package
- Company RRSP match plan
- Bonus program
- Three weeks' paid vacation
- Wellness program
- Employee assistance program
- Reimbursement of professional memberships and job-related training
- Internal development programs
- Employee discounts
- An amazing team and company that lives its core values of our People, our Customers, our Environment, our Communities, Safety, Results, Integrity and Growth
- A great working environment and access to a roof-top patio with harbour view and free on-site parking

**Contact Information**:
Kelly Bruce

Director of People and Culture
Office Interiors
2 Ralston Avenue