Back of House Vip Manager

City:
Calgary

What you will do:
Managing and Leading the Team:

- Oversee VIP Menu standards, food safety and product quality.
- Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met
- Review daily challenges of guest service to enhance operational execution.
- Coordinate cast responsibilities during shifts.
- Coach, train and mentor cast members and provide in the moment feedback.
- Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
- Support FOH areas of operation, when required.
- Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.
- Support Audit and Loss prevention control systems within the theatre environment.
- Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed
- Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance
- Assist with the organization of and actively encourage participation in cast events.
- Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.
- Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
- Actively participate in recruiting efforts to build a strong team.
- Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.

Managing the guest experience
- Interact regularly with Guests to understand their expectations.
- Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
- Maintain a high degree of visibility, professionalism and accessibility to Guests.
- Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.
- Deal swiftly and professionally with Guest concerns on all matters - with a focus on food service quality and presentation.
- Deliver high quality service in all areas.
- Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:

- Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety
- Ensure all Health and Safety standards /procedures are being met
- Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.
- Ensure employees receive training in the safe operation of their specific work tasks.
- Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.
- Oversee and ensure all cast are following the health and safety policy and guidelines.etc

Administrative & Other duties:

- Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture
- Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.
- Support the operation of the theatre according to corporate standards.
- Provide feedback around the execution of the third-party contracts.
- Communicate theatre information upward, downward and across.
- As assigned, accountable for completing accurately all daily, weekly and monthly reports.
- Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
- Assist the theatre in achieving its budgetary requirements.
- Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.

Education & Certification
- National Food Safety Training Program
- First Aid (Adult and Child CPR)
- Provincial Alcohol Handling/Serving Certification
- Certificate/diploma in culinary arts preferred

Experience
- Past experience working in a kitchen environment.
- Past Management Experience preferred
- Guest Service experience (Quick-service, retail, hospitality) preferred

Knowledge, Skills and Abilities
- Passion for food/cooking
- Attention to detail
- Strong communication skills
- Demonstrates leadership courage communicating/delivering feedback to peers
- Culinary/knife-handling skills
- Enjoys working with people
- Approaches tasks with enthusiasm
- Demonstrates leadership skills and the ability to encourage others to perform at a higher level
- Demonstrates leadership by modeling behavior
- Demonstrates and describes how to complete tasks
- Demonstrates strong organizational skills
- Responds calmly and professionally to stressful situations/high stress situations
- Able to break down tasks into simple, well-organized sub tasks
- Able to work in culinary positions as required

Working Conditions & Effort
- Standing on feet, moving through VIP area
- Ability to work in a kitchen environment (hot, close quarters, near equipmen