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**Our family started with a vision... "how do we bring the comforts of indoors, out and do it with style?"....25 years later we have become one of the most widespread Canadian retailers in the industry. Catering to a variety of indoor and outdoor options for customers to create their own oasis at home. We love the clients that come in and creating their own personal spaces with them.** **Our teams from the ground up are enthusiastic, passionate, professionals, that are committed to building long term relationships with teammates, clients and communities.** **Are you looking for a career that you look forward to, coming in to work every day? Are you a passionate, creative, professional, with self starter and excellent communication skills? Then this is an opportunity for you.** **This position reports to**: **Store Manager** **Summary** **This position is a leadership role in training, with the ambition of working towards advancement in the company. Coaching, assisting management, motivating a team, and working directly with employees and customers, to provide an amazing service experience are critical components. A small business mindset and entrepreneurial spirit are some of the key ingredients for a successful role within Dot Furniture.** **Core Accountabilities**: **Coaching your Team** Build and coach your team towards achievement of expectations, objectives and goals. Coach, mentor, and train Dot Ambassadors to assist customers, answer questions, structure quotes, and/or payments. Evaluate results and provide feedback to team members in a timely fashion on achieving targets. Assist management in ensuring staff understands compliance, and consistent execution of company policies and procedures. Oversee staff to ensure paperwork is completed accurately, monies are collected in full, and follow up with clients. **Relationship Management** Create a customer focused environment and continuously strive to improve the customer experience. Ensure proper follow up of all potential buyers by developing, implementing, monitoring, a customer management system. Establish and maintain standards for delivery to customers. Manage customer escalations and disputes as necessary. Prospects commercial accounts designed to drive sales. **Administrative** Create and maintain visual displays in the store. Maintain accurate inventory levels. Maintain accurate store warehousing activities, dispatches, and paperwork. Follow and maintain safety standards set forth by Ontario Occupational Health and Safety Act. Implementation, maintenance, and organization of store daily housekeeping. Assist management in execution of daily documentation. Create and maintain postings on designated social media channels. **Skills and Qualifications**: Experience in a supervisory role is an asset. Knowledgeable in a sales environment and management of a sales system. (POS). Ability to lift/move product 50 lbs and over, with provided tools. Excellent interpersonal, communication (verbal & written English) and customer service skills. Strong problem-solving and conflict resolution skills. Ability to build and motivate long-lasting and trusting teams and customer relationships. Flair for interior décor/merchandising is advantageous. Flexible work hours, weekends, evenings, holidays Meet a minimum work week of 36 hours. Expectational organizational skills, and ability to work independently and with a team. Ability to adapt in working in sales and warehouse environment. **What’s in it for you?** **In addition to an exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our organization, such as**: Staff discounts to enhance employee experience. Enhanced vacation policy, based on tenure. Support in career advancement. Robust training and development programs. Comprehensive Health, Dental and Life Insurance. On site parking. **If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Dot Furniture - please note due to the volume of applicants, only those selected for an interview will be contacted.** Pay: $18.50 per hour **Benefits**: - Dental care - Extended health care - On-site parking - Store discount **Education**: - Secondary School (preferred) **Experience**: - Microsoft Office: 1 year (preferred) - Retail management: 1 year (preferred) **Language**: - French (preferred) Licence/Certification: - Driving Licence (preferred) Work Location: In person
