Vancouver Field Service Representative Team Lead

1 week ago

North Vancouver, Canada The Hillman Group Full time

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.
The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Summary
The Field Service Representative (Detailer) Team Lead supports the Supervisor and service team in providing onsite service and support for our Retail Home Depot customer in the assigned territory and locations. This role is interactive and involves periodic travel (provincially) and at times heavy lifting up to 50 pounds.

Duties and Responsibility
- Weekly travel required in assigned territory.
- Direct, critique and monitor the Detailers that will be working under your supervision as the stores increase in numbersThis includes store cross
- merchandising, inventory management, aisle cleanliness and the promptness of which new orders are merchandised.
- Develop a relationship with Home Depot Management in all assigned stores.
- Monitor Detailer’s inventory levels to increase replenishment frequency (turns).
- Assist when needed with any basic maintenance: clean up the aisle, sort bins of mixed product, replacing damaged or worn labels, bins and cases, etc., and aid in the training, on an ongoing basis, of Home Depot Hardware staff.
- Comply with all company policies and procedures
- Follow the store safety rules, and work in a safe and healthy manner.
- Perform other tasks as assigned by management

**Qualifications**:

- High school diploma or higher.
- 3−5 years in a retail vendor or big box environment, supervising staff, delegating tasks, and managing performance.
- Excellent computer skills (MS Office) specifically MS Excel and Outlook.
- Performs functions with a sense of purpose and a degree of urgency.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Strong interpersonal skills with an emphasis on teamwork.
- Excellent organizational, analytical and communication skills (oral & written).
- Travel is required; vaccination is required where air travel is necessary


We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

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