Manager, UX Research

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

Join us to lead a team of high-performing user experience researchers

**People**
- Lead by example, embodying leadership traits that include critical thinking, collaboration, empathy, and humility
- Empower a team of UX researchers to contribute to our product and product design in repeatable, rigorous, and user-centered ways
- Coach and foster the development of members of your team and identify opportunities for growth
- Through outreach and thought leadership, cultivate a strong reputation and pipeline of potential hires
- Ensure that the team is aligned on D2L's vision, culture, and leadership values, and can connect their work to the company vision and goals

**Practice**
- Continually examine and improve research processes, methodologies, and communication
- Define criteria for identifying and prioritizing research needs across initiatives and allocate resources accordingly
- Work closely with Product Design and Product Management leaders to ensure strong collaboration and mutual alignment to processes and that qualitative and quantitative research insights are actionable and inform design and product decisions
- Identify and build systems and infrastructure to provide efficiency and consistency across projects
- Further develop and articulate the UX research practice
- Help the team balance rigour with pragmatism with their research activities, and also help the team know when they need to advocate for more time or rigour
- Ensure diversity of research participants through defining and communicating requirements in the research process as well as relevant measures

**Impact**
- Articulate the impact of UX research and seek opportunities to engage more deeply in initiatives, particularly strategic and cross-functional initiatives
- Represent and promote the UX Research practice to internal cross-functional stakeholders, with strategic clients, and in the broader UX research community as a thought leader and partner
- Find creative ways to present and evangelize insights throughout the organization, and help cultivate a highly informed, curious, and empathetic learning culture within D2L
- Ensure that research is aligned with business needs and provides tangible business value and user impact
- Develop a data-informed, holistic, big-picture perspective, align the team and collaborators and stakeholders on it, and help them break it down and sequence it into projects and initiatives

**Strategy**
- Contribute expertise, insights, and the research perspective on priorities to conversations about project roadmaps or the broader D2L Roadmap
- Identify knowledge gaps and lead research in broad strategic initiatives that help develop and define business/human needs into clear, actionable insights that inform and influence our company and product strategies across work streams

**Measurement**
- Foster a culture of measurement and continuous improvement at D2L; define and influence how success is measured, advocating for consistency where necessary
- Work with Product Managers and Engineers to set project KPIs, monitor product success, and optimize based on results

**D2L Leadership Competencies**
- **Leads by Example** with personal and professional integrity, high accountability and say/do ratio
- **Boundaryless** collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of impact beyond the immediate team and for the business.
- **Delivers Awesome Outcomes**: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.
- **T**alent Magnet**: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
- **Better, Smarter,**Faster**: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally