Client Care Specialist

6 days ago

Guelph, Canada Gateway Services Inc Full time

**Client Care Specialist**

We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re looking for an empathetic full-time Client Care Specialist to join our team, one who understands the balance between enthusiasm and compassion.

You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers - and they love the work-life balance afforded at Gateway Services. We value the effort you put in and provide opportunities for growth within our organization.

**What you’ll do**
- Act as the face of our company, welcoming pet parents and other site visitors, providing a great customer experience.
- Determine client needs, offering possible solutions or follow-up as needed.
- Utilize internal CRM system to handle payments, refunds, communications, and other administration.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups.
- Ensure client facing areas are clean and tidy.
- Any other duties as assigned.

**Why you’re a great fit**
- You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
- You’re caring, patient, kind, and empathetic
- Solutions come easy to you - problem-solving and quick thinking are your thing
- Punctuality and accountability are important to you
- You’re able to work independently or as part of a team
- You don’t mind a fast-paced environment and can execute tasks accurately
- You have a strong attention to detail and take pleasure in making things right
- You bring a sense of calm and confidence to each situation

**Your work environment will include**
- An office setting, working at a desk using phones and computers
- Frequent bending and lifting, (20lb minimum weight)
- Overtime and weekend work may be required during busier times and when coverage is needed.
- You may occasionally handle deceased pets.
- Hours of Work: Monday to Friday 830am - 5pm

**What you can expect from us**
- Medical and dental insurance
- Supportive management and administrative teams
- The potential for career growth within our organization
- Free, on-demand continuing education courses
- Employee Assistance Program
- Paid holidays and time off

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.

  • Client Care Specialist

    1 week ago

    Guelph, Canada Gateway Services Inc Full time

    **Job Overview** The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. **Duties & Responsibilities** - Build rapport and assist customers with product orders. -...

  • Client Care Specialist

    2 weeks ago

    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    6 days ago

    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Animal Care Specialist

    1 day ago

    Guelph, Canada Semex Full time

    **ANIMAL CARE SPECIALIST** **18 Months Contract - Full Time - 6: 30 am to 3: 00 pm** **Guelph, Ontario** Semex is a dynamic global organization that is committed to developing and delivering innovative genetic solutions. We believe that people truly are the cornerstone of our success, and that our employees are our most important asset. ...

  • Animal Care Specialist

    6 hours ago

    Guelph, Canada Semex Full time

    Animal Care Specialist (Afternoon) Join to apply for the Animal Care Specialist (Afternoon) role at Semex. About Us At Semex, we truly believe that your work and workplace should be more than just a job – they are an invaluable part of your career and personal journey. We believe you should have opportunities to grow, develop relationships, and...

  • Client Care Coordinator/animal Care Attendant

    1 day ago

    Guelph, Canada Guelph Veterinary Surgery Services Full time

    **Guelph Veterinary Surgery Services** is a multi-service facility currently welcoming a dependable and outgoing **CCC/ACA** to join our team. We have a team of board-certified Specialists and RVTs that provide Surgical, Internal Medicine, and Cardiology care. The **CCC/ACA** is a big part of our team, assisting the veterinary staff with various procedures,...

  • Mortgage & Client Services Specialist

    2 weeks ago

    Guelph, Canada Bank of Montreal Full time

    A leading financial institution in Guelph seeks a detail-oriented Mortgage Specialist to support corporate advisors in administrative tasks and client service. This full-time position involves maintaining client relationships, ensuring regulatory compliance, and managing workflows. The ideal candidate holds a preferred undergraduate degree and has experience...

  • Mortgage & Client Services Specialist

    6 days ago

    Guelph, Canada Bank of Montreal Full time

    A leading financial institution in Guelph seeks a detail-oriented Mortgage Specialist to support corporate advisors in administrative tasks and client service. This full-time position involves maintaining client relationships, ensuring regulatory compliance, and managing workflows. The ideal candidate holds a preferred undergraduate degree and has experience...

  • Hybrid Mortgage

    6 days ago

    Guelph, Canada Bank of Montreal Full time

    A leading financial institution in Guelph seeks a detail-oriented Mortgage Specialist to support corporate advisors in various administrative tasks and client service. This full-time position offers a hybrid work schedule and a competitive hourly salary. The ideal candidate must hold a preferred undergraduate degree and have experience in the financial...

  • Client Success Specialist

    5 days ago

    Guelph, Canada Compusense Inc. Full time

    **Overview** **Responsibilities** - Build client relationships by understanding client needs and proactively working with clients to solve their problems. - Understand and solve client problems through a mix of workflows, methods, software features and tools, as appropriate. - Work collaboratively with the rest of the Client Success Team to address a wide...