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Client Success Specialist

2 weeks ago

Guelph, Canada Compusense Inc. Full time

**Overview**

**Responsibilities**
- Build client relationships by understanding client needs and proactively working with clients to solve their problems.
- Understand and solve client problems through a mix of workflows, methods, software features and tools, as appropriate.
- Work collaboratively with the rest of the Client Success Team to address a wide range of client requests.
- Accurately and consistently document and track client interactions.
- Develop and deliver custom client trainings on the Compusense software both online and in person.
- Assist in the creation and maintenance of internal and client-facing workflows, documentation, and videos.
- Assist in the testing of Compusense software from a client perspective.
- Maintain a strong working knowledge of Compusense software and the sensory methodologies it supports.
- Assist in the planning and running of client in-person visits, workshops, conferences, trade shows and industry events as required.
- Proactively look for mutually beneficial opportunities to increase our revenue from clients by growth, customization, training, etc.
- Capture client sensory and consumer testing needs to help inform software solutions.
- Relay any bugs to help with software fixes in new releases of Compusense software and complete testing for monthly software releases.
- Collaborate with Development, Operations and SaaS as needed to move client and software product initiatives forward.

**Qualifications**
- A minimum of 2 years of client-focused customer service experience
- Must have completed a University bachelor's degree or higher
- Comfortable working in a fast-paced technical environment as front-line support, with ability to manage multiple channels of client inquires simultaneously
- Ability to quickly pick-up, learn, and retain knowledge for new software programs
- Ability to think outside-the-box for complex client-specific problem solving
- Ability to prioritize and move forward unpredictable or unfamiliar tasks, technical issues and client requests with confidence
- Facility and ease when speaking/presenting in front of a group, on the phone, over on-line sessions
- Ability to travel internationally for trainings, visits, and conferences (30%)
- Demonstrated understanding and comfort in the use of statistics and Excel
- Ability to speak multiple languages (e.g. Portuguese, Mandarin) is considered an asset
- Experience with SaaS solutions is considered an asset
- Please acknowledge your ability to travel for work in your cover letter.

We thank all applicants for their interest; however, only those applicants selected for an interview will be contacted.

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- client focused customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Guelph, ON N1G 3X7

Application deadline: 2025-01-30