Business Analyst

**Business Analyst**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**About the position**
We are seeking an innovative and skilled Business Analyst to join our Retail Payments Supervision (RPS) team within Financial Services (FIN) We are a collaborative team within FIN with the mission to carry out the roadmap of an effective IT platforms and processes to meet the requirements of the Bank of Canada’s role in supervising payment service providers (PSPs).

Led by the Assistant Director, you will contribute to the development, enhancement, support, and maintenance of FIN systems that will support the RPS Program. Working in partnership with other groups, including the RPS policy team, Information Technology Services, and external technology suppliers, you will use your forward-thinking skills and expertise to coordinate test cycles, report issues, assist in exploring system improvements, and support change.

Further, you will have the full support of your leader and teammates to enhance your skills, experiment, and further your career through our customizable Learning & Development programs across various domains (Mentorship, Architecture, Analytics, etc.) and relevant certifications.

**What you will do**
- Gather and analyze business requirements from internal and external partners for the Program through meetings, workshops, etc.
- Identify and document future state business processes and workflows
- Collaborate with the Bank’s external solution partners to assist in the design, build and deployment of identified solutions in CRM, SAP and Workday Adaptive
- Assist in research to resolve issues and determining feasibility of enhancements/unused features to address business needs
- Work with developers and solution architects to ensure that the solutions meet client needs
- Lead, develop and implement user acceptance testing strategies to ensure they meet requirements
- Provide training and support to clients on using the enhanced systems
- Continuously monitor and evaluate solution performance and suggest improvements
- Ensure the compliance with regulatory, legal and company policies
- Facilitate workshops and presentations to clients and senior stakeholders
- Create and implement change management strategies to support FIN process and system changes within the Department and Bank-wide

**What you need to succeed**
You are a self-starter with strong communication and interpersonal skills who can build and maintain relationships across multiple levels of partners (both internally and externally). You also have a strong attention to detail, are analytical, and capable or solving problems independently or as part of a team.

In addition, you MUST have:

- In the last 2 years, significant experience in business analysis and business process improvement/documentation
- In the last 2 years, significant experience validating software solutions and conducting user acceptance testing as required
- Advanced experience in working in agile/Lean methodologies (Kanban, Scrum)
- Advanced experience in digital requirements management and traceability methodologies
- Advanced experience if business requirements elicitation and documentation (e.g. functional & non-functional requirements, user stories, acceptance criteria, business rules)
- Advanced experience in utilizing digital tools and digital ways of working (e.g. Jira, Confluence, ServiceNow, Visio BPMN)
- Exposure to support models and user access management documentation
- Exposure to reference architecture concepts (business and technical)

**Nice-to-have**
- Relevant Business Analysis designations/certifications (CBAP, etc.)

**Your education and experience**

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens an