Customer Service Executive

1 week ago

Toronto, Canada CMC Markets Full time

**Customer Service Executive (Chinese Bilingual)**

As our Customer Service Executive, you will work collaboratively with the entire Canadian team including Sales Traders, Compliance and Sales. The Customer Service Executive will play a material role in maintaining the smooth operation of the Canadian office.

Are you an engaged and enthusiastic individual looking for:

- Your next challenge? to work for a Global firm with an award-winning trading platform?
- A company which focuses on growth and development
- Company perks such as LinkedIn Learning, referral bonuses
- 15 days vacation + birthday leave, RRSP contributions plus Health and Dental etc.
- Convenient location, office in Downtown Toronto

**ROLE AND RESPONSIBILITIES**
- Collaborate with the Client Services team in both London and APAC regions
- Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions
- Responding to client enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
- Proactively identify opportunities to improve the client experience
- Maintain KPI and SLA targets, both individually and as a team
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
- Take ownership for ensuring accurate client information is recorded in relevant internal systems in a timely manner if required
- Ensure compliance with RG146 certification, including annual CPD points
- Manage client’s payment issues on a day-to-day basis while escalating to the correct department in a timely manner.

**KEY SKILLS AND EXPERIENCE**
- Bilingual in English and Chinese required
- Operates with integrity and a highly client centric mindset
- Demonstrates passion and enthusiasm for the financial services industry
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

**About CMC Markets**

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients internationally.

CMC offers an award winning online and mobile trading platform, enabling clients to trade over 10,000 financial instruments across shares, indices, foreign currencies, commodities, and treasuries through contracts for difference.

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP matching
- Vision care

**Supplemental pay types**:

- Annual bonuses
- Shares program

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5J 0E7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?
- Are you comfortable working in a full time in-office setting?

Work Location: In person

Expected start date: 2024-09-23

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