Field Service Technician

2 weeks ago

SaintEustache, Canada Christie Innomed Full time

**About Christie Innomed**:
Serving the medical imaging field since 1954, Christie Innomed develops, distributes, integrates, and supports innovative products and solutions that enhance the performance of Canadian healthcare facilities in medical imaging and health IT solutions.

Today, Christie Innomed is a leader in medical imaging and healthcare IT, with over 250 specialists supporting more than 1,500 hospitals and clinics across Canada.

**Summary**

Reporting to the Regional Service Manager, you will be responsible for repairing, maintaining, calibrating, and installing medical imaging diagnostic systems to ensure optimal operation and provide exceptional support to our clients.

**Key Responsibilities**
- Participate in the installation and calibration of new equipment in hospitals and clinics;
- Provide field service for commissioning, inspections, troubleshooting, repairs, proactively resolve issues, and perform preventive maintenance on diagnostic imaging equipment;
- Ensure proper maintenance of medical imaging equipment;
- Meet client expectations regarding service quality and communication;
- Complete product documentation, test reports, service records, etc.;
- Travel to hospitals and clinics to perform planned or unplanned service activities related to analog and digital radiography systems, mammography, and computed radiology;
- Effectively manage assigned time and projects;
- Participate in a rotating on-call schedule to respond to client requests outside regular hours.

**Job Requirements**:
**Qualifications and Experience**
- College diploma in Electronics, Computer Science, Electromechanics, or another relevant field of study;
- Minimum of 2 years of experience maintaining diagnostic imaging equipment, preferably in a hospital or medical environment;
- Additional specific skills may be required depending on the modality, including radiography, fluoroscopy/radiography, mammography, as well as knowledge of PACS, RIS, and DICOM terminology, considered an asset;
- Strong mechanical or electromechanical skills;
- Ability to lift and move equipment weighing up to 40 lbs;
- Good practical knowledge of computer systems, Windows operating system, and networks, considered an asset.

**Other Requirements**
- Excellent oral and written communication skills;
- Commitment to customer satisfaction and retention;
- Strong analytical and problem-solving skills;
- Excellent organizational skills and attention to detail;
- Ability to manage stress and adapt to different types of clients;
- Demonstrate initiative, act confidently, and work independently.

**Join Our Team**:
Christie Innomed develops, distributes, integrates, and supports innovative products and solutions that enhance the performance of Canadian healthcare facilities in medical imaging and information management.

The use of masculine terms to refer to individuals is solely for readability purposes.

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