Field Service Technician- Production

Overview:
️ **Join Our Team as a Production Print Field Service Technician** ️

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you
- Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable._️ Rejoignez Notre Équipe en Tant que Technicien de Service sur le Terrain pour l'Impression de Production ️

Êtes-vous passionné par le soutien technique de premier ordre et la résolution de problèmes dans l'environnement d'impression de production ? Nous recherchons un technicien de service sur le terrain spécialisé dans l'impression de production pour devenir un élément essentiel de notre équipe innovante. Si vous prospérez dans un environnement dynamique et avant-gardiste et que vous possédez un talent pour le dépannage, nous serions ravis de vous entendre

**Ouvert et honnête. Centré sur le client. Innovant. Passionné. Inclusif et collaboratif. Responsable.**

**Responsibilities**:
Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management Effectuer des entretiens et des réparations sur site pour les équipements d'impression de production.

Diagnostiquer et résoudre rapidement les problèmes techniques pour minimiser les temps d'arrêt de la production.

Effectuer des inspections régulières et mettre en œuvre des procédures de maintenance préventive.

Installer, configurer et calibrer les machines d'impression de production pour des performances optimales.

Collaborer étroitement avec les clients, en offrant un service et un support client exceptionnels.

Service sur site des MFP (multifonctions).

Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI.

Apprendre les nouvelles technologies, maintenir des dossiers précis et aider les autres membres de l'équipe au besoin.

10 % - Diriger les recommandations, aider aux évaluations des clients et à la conception des solutions.

90 % - Dépannage et support client.

Chercher des opportunités pour améliorer le budget des pièces du territoire et le contrôle des stocks.

Effectuer d'autres tâches pertinentes assignées par la direction.

Qualifications:
Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

**Network Skills**:
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business apps

**Solutions Knowledge**: Basic understanding of solutions portfolio

**Product Knowledge**: Excellent working knowledge and certification of production systems

**Color Skills**: Working knowledge of calibration, and RIP configurations

**Communication Skills**: Excellent verbal and written and interpersonal
**Mentoring and Instruction**: 10% - based on technical expertise
**Pre/Post Consulting Ability**: Moderate
**Working directions**: Requires limited assistance for more difficult problems

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management

**Why Join Us?**

Opportunity to work with cutting-edge production print technology.

Competitive compensation and comprehensive benefits package.

Supportive and collaborative team environment