Physiotherapy Clinic Manager

**CLINIC MANAGER**

**Position Profile**: Reporting to the partnership, the Clinic Manager is responsible to efficiently and profitably plan, organize, direct and control the operations of the multiple clinic locations of ZONE Sports Physiotherapy, including managing the daily operations in accordance with company policies, standards, and procedures. This leadership position provides supervision, hiring and training for all branch and area clinical and administrative staff, ensures regulatory and safety compliance, and leads the organization's strategy for customer service and patient referrals.

This leadership position has responsibility for the overall business performance of the organization and has the potential to exercise considerable influence over the direction, goals, and profitability of the functions and units within the company.

**Reports To**: The Partnership Group

**Direct Reports**: Clinic Managers

Clinic Administrative Leaders

Customer Service team

Practicing Therapists

**Pay Range**:TBD

**Responsibilities and Accountabilities (WHAT)**

I) Operational
- Works in collaboration with the partnership team to develop and execute business strategies and patient services
- Lead accreditation compliance (SCPT, WCB and SGI) and implementation including preparation for annual reviews
- Review and revise daily practice operations
- Manages patient records / EMR and IT system while keep the team’s knowledge up to date
- Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA)
- Ensure compliance with the Occupational Health and Safety (OH&S)
- Negotiate with service providers, suppliers and medical sales representatives on behalf of the organization

II) Human Resources
- Develop and maintain organizational practice policies and procedures
- Provider leadership to the team of clinic administrators and customer service representatives
- Manage office employer responsibilities, including the maintenance of records of employment
- Coordinate staff employment and rosters, including vacation leave and sick coverage
- Encourage governance and social responsibility
- Coordinate the recruitment, interviewing and hiring of administrative and customer service staff
- Collaborate in the recruitment, interviewing and hiring of therapy staff with designated partner/clinic manager
- Collaborate with designated partner/clinic manager when disciplining staff is required
- Conduct regular staff training, meetings and performance reviews
- Contributing to the development of a culture consistent with the values of ZONE Sports Physiotherapy
- Team Building/Social Events

III) Financial
- Producing and monitoring the practice's progress and organizational targets including monthly and annual budgeting
- Maintain accurate financial records and provide regular reports to the practice owners
- Coordinate accounts receivable and payable and maintain debt prevention activities
- Accounts Payable (to include subscription renewals and medical devices registration)
- Accounts Receivable (to include communication with payors on outstanding accounts including SGI/WCB and 3rd party insurance)
- Administrator for Staff Benefits Program (to include invoicing to partners for benefits)
- Renewal of Business Licenses
- Maintain files for partner Licensing, Liability Insurance, Building and Clinic insurance

IV) Safety, Quality and Marketing
- Adhere to the practice’s policies, procedures and code of conduct
- Leading risk management and ensuring clinical governance processes are in place
- Maintaining patient and practice confidentiality at all times
- Ensuring the practice building and work spaces are conducive to a safe and practical work environment
- Manages the production or delegation of marketing materials including social media
- Perform other duties or activities within a frame-work which considers the organizational values for customers, employees, communities as assigned.

**Qualifications**
- Previous experience in a management and/or high-level practice administrative position(s)
- Understanding of medical terminology, medical and allied health professional organizations and relevant stakeholders
- Excellent communication and documentation skills
- Training in CPR within the past three years
- Current criminal record screening
- Current Canadian Driver’s License

**Competencies (HOW)**

**Business Acumen**: Knows how the business works; knowledgeable in current and possible future policies, practices, trends, and information affecting the business and organization.

**Ethics and Values**:Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; and acts in line with those values.

**Functional/Technical Skills**:Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

**Integrity and Trust**:Is widely trusted; is seen as a direct, truthful individual; can present the unvarnis