Program Manager

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-day, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.

At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.

**Work Location**

This role will be based out of our Tim Horton Memorial Camp, McDougall, Ontario, however, travel may be required from time to time to fulfill the responsibilities of the role.

**Job Summary**

***What would you be doing?**

**Program Quality and Delivery**:

- Conduct THFC program quality self-assessments through implementation and integration of the Weikart Centre's Camp Program Quality Assessment at assigned camp location, as directed by the program innovation team.
- Implement learnings from program quality assessments as part of annual and micro (I.e., session by session) cycles of continuous improvement. This includes reviewing and analyzing data, making improvement plans, and putting plans into action, both at a site level and based on organizational focus.
- Ensure training, programs, and activities are designed and delivered following TIMpact365 program quality, outcomes, and impact framework to ensure a high-quality camper experience and long-term impact across all program delivery models (I.e., summer, school, and partnerships).
- Make recommendations and implement changes that support quality improvements. Identify and support implementation as required. Surface and share improvement strategies with colleagues.
- Influence change management strategies to maximize adoption and implementation of new program curriculum and approaches.
- Foster a culture of innovation and creativity through building outcome specific, engaging, creative, fun and interactive programs at site location.

***Program Operations and Interdepartmental Collaboration**:

- Communicate regularly with Wellness team, Camper Support Specialist(s), and Senior Manager, Camp Operations to understand camper needs. Lead camp staff teams in supporting the needs of our youth while working in collaboration with the wellness team.
- Work collaboratively with campers and families team to develop and implement camper support and engagement tactics as per the camper engagement strategy (ie: orientation meetings).
- Support camper travel programs as per Senior Manager, Camp Operations and campers and families direction.
- Develop program purchasing plan and arrange for the purchase of all program required equipment. Ensure program purchasing matches site budget guidelines.
- Maintain and update program equipment inventory system.
- Act as site specific point person for all program and youth-facing activities including wilderness trips when happening at site.
- Steward relationships with school groups, community partners and other stakeholders.
- Execute off-site program enhancements including school visits, community visits, virtual programming, orientation meetings etc. to increase program quality, youth engagement exercises as required
- Establish collaborative, cross-functional relationships with all departments within the Foundation.

**Risk Management**:

- Ensure all THFC program and operational standards and risk management practices are implemented as per Sr. Manager Camp Operations direction.
- Support Sr. Manager Camp Operations with the completion of THFC program related audits. Document and follow up as required, in collaboration with Advisor, Program Standards.
- Ensure compliance with governing body/association standards.
- Ensure team is trained and signed-off on all relevant training checklists as per THFC program standards.
- Ensure a clear understanding of Program team role in the site's Emergency Response Plan and train team accordingly.
- Lead elevated risk management situations as they relate to program delivery and the program. team. Ensure collaboration with Senior Manager, Camp Operations when required.
- Act as on-site Crisis Manager when the Senior Manager, Camp Operations is absent.
- Lead training for program team. Ensure all training expectations established in the training standards are adhered to. Document as required.

***People Management**:

- Recruit, onboard, train and manage ongoing performance of program coordinators and program staff team (includes seasonal).
- Coach program coordinators and program staff team (includes seasonal) on best facilitation and youth development practices based on program quality assessments and data.
- Manage achievement