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IT Application Support Analyst

2 weeks ago

Halifax, Canada Crombie REIT Full time

**Date Posted**:June 6, 2025

**Application Deadline**:June 22, 2025

**Location**: Halifax, NS; New Glasgow, NS; Mississauga, ON

**Employment Type**: Permanent

**Job Type**: Hybrid

Headquartered in New Glasgow, NS, Crombie is an integrity-driven, caring, and purpose-built organization. It’s why we’ve been voted one of Atlantic Canada’s Top Employers year after year. Here are a few more reasons why we all love where we work:

- Flexible, hybrid work schedules and locations;
- Funding assistance for professional dues and furthering education;
- An on-site fitness facility, or subsidized fitness centre memberships;
- Corporate discount rates;
- Professional development programs to help you grow and succeed; and
- A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.

**Our commitment to Diversity, Equity & Inclusion**

**Who we are**

As one of Canada’s leading REITs, we build spaces that will shape communities and have a lasting impact for generations. Supported by a solid foundation and focused value creation, Crombie is positioned to deliver consistent results and generate long-term sustainable growth.

You’ll join a team of values-driven, caring colleagues. We collaborate, find solutions, and cheer each other on. Our winning culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, we support flexible work, compensate with great benefits, and work with you to help meet your career goals. Learn more about us at crombie.ca.

**Position Summary**
- Analyze, document, and translate business and technical requirements into system solutions, ensuring alignment with organizational needs and IT capabilities.
- Support implementation, configuration, and optimization of enterprise systems, including testing, data validation, and troubleshooting.
- Collaborate with users to identify recurring technical problems and propose appropriate solutions or enhancements.
- Develop and maintain documentation such as process maps, technical requirements, configuration guides, and support procedures.
- Assist in the development and delivery of training materials and user support resources.
- Monitor data integrity and system performance, escalating issues as needed.
- Participate in system risk assessments and support the development of Disaster Recovery (DR) and Business Continuity (BCP) plans.
- Stay current on IT trends, systems, and tools to identify opportunities for improvement.
- Support IT project management activities including timelines, communications, testing, and documentation.
- Engages across all levels of the organization to create and promote a safe and respectful work environment.
- Other special projects and tasks as assigned.

**The profile we are looking for**
- Post-secondary degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
- 3-5 years of experience in a similar IT analyst or systems analyst role
- Hands-on experience with software testing, troubleshooting, data validation, and user support.
- Experience working with both cloud-based and on-premises systems is an asset.
- Understanding of cybersecurity and data privacy best practices.
- Strong understanding of system development life cycle (SDLC), business analysis practices, and IT service management (ITSM).
- Proficiency with tools such as SQL, Microsoft Excel, and data/reporting tools.
- Excellent analytical and problem-solving skills with attention to detail.
- Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
- Proven ability to manage multiple priorities and tasks in a dynamic environment.
- Customer-focused mindset with a collaborative approach to working across departments.
- Knowledge of project management principles and practices is considered an asset.
- Experience with Yardi is also considered an asset.

If you are interested in this opportunity, please submit a cover letter and resume:
Subject: IT Applications Support Analyst - Job Application

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.

**Interested?**:
Application Deadline: June 23, 2025