Tech Support Customer Service
1 week ago
**Position Overview**:
**Responsibilities**:
- Diagnose and resolve technical issues related to software, hardware, and network configurations.
- Guide customers through troubleshooting steps to resolve technical problems effectively.
- Document customer interactions and technical solutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Provide product information, pricing, and service availability to customers.
- Ensure customer satisfaction by delivering high-quality support and exceeding service level expectations.
**Qualifications**:
- Previous experience in technical support or customer service roles.
- Excellent problem-solving and communication skills.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Familiarity with CRM systems and help desk software is a plus.
- A proactive attitude with a commitment to continuous learning and self-improvement.
- High school diploma or equivalent; additional technical certifications are a bonus.
**Benefits**:
- Competitive hourly rate of $25 per hour.
- Opportunities for career growth and professional development.
- Comprehensive training program to enhance technical and customer service skills.
- Health benefits package, including medical, dental, and vision coverage.
- Paid time off and holiday pay.
- Dynamic and collaborative work environment with a diverse team.
**Salary**: $25.00-$27.00 per hour
Expected hours: 35 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
Work Location: In person
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