Scheduling Coordinator

We're looking for a proactive, detail-oriented** Scheduling Coordinator** to join our Operations team. In this vital role, you’ll **coordinate appointment bookings** across distribution centers, **track and manage shipments**, and keep all logistics records meticulously organized. You’ll excel if you have a keen eye for detail, strong organization skills, and the ability to keep calm and communicate clearly—even when priorities shift fast. If you enjoy problem-solving, thrive in a fast-paced environment, and believe in a customer-first approach, we’d love to get to know you.

**What You’ll be Accountable For**:
**Appointment Booking & Communication**
- Book and manage appointments into distribution centers, following set procedures
- Maintain regular communication with DC appointment booking teams
- Coordinate line haul delivery schedules to meet purchase order (PO) due dates
- Follow up on appointment confirmations and escalate conflicts when necessary

**Shipment Tracking & ETA Management**
- Track line hauls, rail, and road shipments across multiple regions
- Record and communicate changes to estimated arrival times (ETAs) to stakeholders
- Update and input delay codes in the system, ensuring accuracy
- Maintain up-to-date, organized records of all tracking information

**Process Support & Team Coordination**
- Follow established processes for efficient appointment management
- Work closely with carriers and internal teams to optimize delivery schedules
- Participate in team meetings and contribute to process improvements
- Assist with data collection and reporting for performance measurement

**What You’ll Need**:

- High school diploma required; post-secondary education in logistics, supply chain, or a related field is a plus
- 1-2 years’ experience in logistics, transportation, or a similar setting
- Strong computer skills, including Microsoft Office and preferably Transportation Management Systems (TMS)
- Excellent attention to detail and organizational skills
- Strong verbal and written communication abilities, and comfort working both independently and as part of a team
- Ability to multi-task, prioritize, and maintain a calm, professional demeanor under pressure

**Behavioural Qualities That Set You Apart**:

- You take initiative and proactively address scheduling issues before they grow
- You keep a customer-service mindset and communicate clearly with all stakeholders
- You remain flexible when plans or priorities change and stay focused under pressure
- You bring a willingness to work collaboratively and support the team’s success

**What Success Looks Like**:

- You consistently book appointments and update ETAs on time and with accuracy
- Stakeholders are informed promptly and documentation is carefully maintained
- Scheduling and delay codes are recorded accurately and efficiently
- The team receives regular status updates and positive feedback from DCs, carriers, and your fellow team members

**Why Join Us**

At Logistics Alliance, Service Excellence is at the heart of everything we do. When you join our team, you'll be part of a culture where:

- Everyone contributes to our success, and every action makes a difference
- We simplify complex processes to create seamless experiences
- Internal service excellence means we support each other with the same care we show our customers
- We go beyond expectations to create meaningful, positive experiences
- You'll work in an environment focused on collaboration, support, and shared success

**Your Success Matters: Comprehensive Benefits & Growth**

We invest in our team members' wellbeing and future through:

- Comprehensive health and dental coverage
- Generous vacation plus paid personal and sick time
- RRSP matching program to help build your future
- Ongoing professional development and training opportunities
- Competitive base salary and performance bonus program
- Flexible hybrid work environment