Experienced Fine Dining Restaurant Manager Wanted

2 weeks ago

Richmond, Canada Baan Lao Fine Thai Cuisine Full time

**Job Duties**:

- Serve as a brand ambassador for Baan Lao, demonstrating honesty, integrity, and a commitment to exceptional customer service
- Lead by example as you coach and mentor the restaurant team
- Formulate and monitor the restaurant operation to ensure dine-in and take-out service meets the Baan Lao brand standard for quality, efficiency and accuracy
- Arrange special large portions and take out/party orders
- Coordinate restaurant flow with the kitchen, modifying operational and service procedures for timely delivery and guest satisfaction
- Understand and optimize the customer experience
- Oversee customer service and manage feedback, following up on guest concerns and comments to ensure exceptional customer satisfaction
- Mitigate any conflict, providing a positive team dynamic
- Arrange staff work shift schedules, oversee staff performance and provide on-site or off-site guidance when needed
- Recruit and retain quality team members
- Develop or revise new employee training procedures, supervise the training, and assess the result
- Monitor cash closing, submit daily cash and sales report
- Check daily inventory records and organize regular stocktaking
- Comply with all federal, provincial and municipal laws

**Qualifications**:

- MUST HAVE 3+ years of management experience in the food and beverage industry
- MUST BE Canadian-based with valid work permit
- Previous Thai food restaurant management experience is preferred but not required
- Exceptional customer service, good interpersonal and communication skills
- Strong organization, teamwork and problem-solving skills, with demonstrated flexibility
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Thorough understanding of FoodSafe and liquor law regulations
- Strong ability to influence, build relationships, and have difficult conversations
- Passionate about maintaining a positive environment for guests and staff

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