Canine Success Coordinator

6 days ago


Calgary, Canada Arsenal Canine Academy Full time

**Do you thrive on helping others succeed and want to be part of transforming the lives of dogs and their owners?**

Arsenal Canine Academy is seeking a highly organized, proactive, and people-focused Canine Success Coordinator to join our elite training team. You will be the bridge between clients and their successful transformation—ensuring smooth onboarding, consistent accountability, and unmatched client experience.

What You’ll Do:
Onboard Clients Like a Pro:

- Conduct personalized onboarding Zoom calls after payment clearance.
- Set clients up on our Community platform, assign their training program, and confirm access to their private groups and client portals (Gingr).
- Ensure training expectations are clear, equipment needs are communicated, and all waivers/vaccine records are submitted.

Champion Client Success:

- Follow up after every key training milestone.
- Keep clients accountable through regular check-ins and video upload reminders.
- Personally invite and remind clients to attend our Arsenal VIP calls every Wednesday.

Coordinate Seamlessly With Trainers:

- Work hand-in-hand with our training team to align schedules and resolve client concerns.
- Document progress by entering trainer notes into our Gingr system.

Keep the Energy High:

- Proactively manage “white space” by rescheduling onboarding calls sooner.
- Follow up with clients not engaging or attending sessions.
- Help troubleshoot any payment or program-related issues.

Report Like a Rockstar:

- Submit daily end-of-day production reports (calls made, issues handled, wins celebrated).
- Track key metrics like onboarding completion, client engagement, and reviews gathered.

**What We’re Looking For**:

- Exceptional communication skills (written and verbal).
- Detail-oriented with a love for systems and follow-through.
- Experience in client success, customer service, or coaching is a strong plus.
- A love for dogs—and even more for helping their humans succeed.

Perks:

- Work with a passionate, driven team that’s reshaping dog training in Canada.
- Be part of an empowering, growth-focused culture.
- Opportunities for advancement in a rapidly expanding company.
- Access to exclusive Arsenal Canine Academy training resources and events.

Our Motto: NEVER SETTLE.

To apply, please submit your resume and a short cover letter explaining why this role excites you.

**Job Type**: Part-time

Pay: From $15.00 per hour

Expected hours: 5 - 12 per week

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Calgary, AB T2K 4W6

Application deadline: 2025-06-10
Expected start date: 2025-06-16


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