Operations and Program Administrator

**Date**:Dec 3, 2024 **Location**: Kitchener, CA **Company**:Wilfrid Laurier University **Department**: Faculty of Social Work **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Kitchener **Reports to**:Senior Administrative Officer, Faculty of Social Work **Employee Group**: WLUSA **Application Deadline**:01/01/2025 **Requisition ID**:8784 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone. Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy. **Position Summary** The Faculty of Social Work (Faculty) offers a Bachelor of Social Work (BSW), a Master of Social Work (MSW) and a PhD. The first two degrees constitute the professional program accredited by the Canadian Association of Social Work Educators. The PhD offered by the Faculty is a research-based degree. Reporting to the Senior Administrative Officer, this multi-functional position is the first point of contact for the Faculty and provides a wide range of comprehensive administrative and program support. Due to the diverse nature of the faculty, the location, and the multi-campus aspect, this position combines duties that assist diverse stakeholders, including students, faculty, staff, student groups, Laurier departments, research groups, vendors, the general public, other universities, and community partners. The Operations and Program Administrator supports the Dean’s office by ensuring operations run smoothly and efficiently, overseeing facilities, space management, administrative tasks, health and safety, and program administration. The Operations and Program Administrator is the sole staff member on the main floor, the first point of contact for stakeholders, and the one who welcomes visitors. The Operations and Program Administrator also serves as backup support during peak periods and staff absences. This position has a university-wide mandate and is based at the Kitchener Campus. Due to the responsibilities of this role, this is an in-person position (5 days/week) at the FSW and is not eligible for work-from-home arrangements. Flexibility in working hours is required to provide building access and coverage during events. **Accountabilities** - **Facilities & Operations** **Oversight** - Define and communicate objectives and benchmarks for cleaning services, maintenance, groundskeeping, security requirements, facility needs, and essential operations. - Monitor facilities’ cleanliness and external conditions and coordinate improvements with security, custodial and Laurier staff to maintain high standards. - Coordinate and communicate FSW security scheduling, building access, and custodial services. - Liaise with Laurier services for administrative and facility projects, including tech installations, maintenance, and renovations. - Oversee physical infrastructure usage, office setup, and moves with Physical Resources. - Create and manage inventory for faculty, including parking passes, peripherals, and equipment. - Develop best practices and coordinate facility-related services, including maintenance, repairs, servicing equipment (e.g., photocopier), equipment storage, room booking, digital displays, tech training, and signage. - Collaborate with Laurier departments to create and manage the FSW facility booking process. - Manage office and space allocations, moves, onboarding (office/tech set up), and purchases (e.g. equipment, furniture). - Maintain room key assignments, audio-visual equipment booking schedules, photocopier codes, OneCard access, building directories, cases and bulletin boards. - Oversee office supplies, mail distribution, courier services, shredding, and work orders. - Maintain updated procedures, SOPs and work plans. **Administration** - Provide frontline recep