Technical Support Agent

**_** La version française suit la version anglaise **_**

**About us**

Headquartered in Montreal, eStruxture provides access to an ecosystem of over 1500 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, private cloud, managed services, bandwidth, and security and support services to customers across Canada in its carrier and cloud-neutral facilities.

**About the role**

We’re looking for a L1/L2 Systems Administrator who can help the team by championing projects, help set the technical direction, while building more automation and better internal tooling. Ideally you have worked in a managed services environment and/or a Linux based web hosting environment, but we won’t turn you away if that’s only something you’re interested in pursuing and are otherwise a great fit.

Just a quick note: there is a 24/7/365 operation so shift work is the norm. We strive at fixing things right when they break.

**Who You Are**
- You are extremely passionate about working in a high paced, cutting edge heavily based Linux hosting environment.
- You are customer oriented and enjoy working in a team and with various clients/industries.
- You have experience in this field (web hosting experience is always a bonus).
- You have knowledge of web control panels (cpanel, directadmin, plesk).
- Prior work experience in System Administration (Linux, Windows Server).
- Passionate about continuous improvements and learning
- Able to deliver under pressure and lead initiatives from solutioning to delivery
- Excellent verbal and written communication skills, a phenomenal teammate with strong analytical, problem solving, debugging, and troubleshooting skills

**What we would like you to have**:

- Fluently bi-lingual in French and English (written and spoken).
- High degree of customer focus and dedication.
- CEGEP Diploma or Attestation in Computer Science or equivalent work experience.
- Minimum 2 years of experience in the field (web hosting experience is definitely a plus).
- Working knowledge of web control panels (cpanel, directadmin, plesk).
- Prior work experience in System Administration (Linux, Windows Server) required.
- Familiar with support ticketing systems.
- Experience working in Cloud/Virtualization environments preferred.
- Working knowledge of DNS/rDNS theory and configuration.
- Strong troubleshooting skills.
- Basic networking skills (CIDR, subnetting, routing).
- Ability to work individually or in a group.
- Experience in distributed data stores is a plus.
- Software Development / Programming skills is an asset.
- Working knowledge of Kafka, Logstash, or other message-passing systems
- Knowledge of Elastic Stack / OpenNMS

**You’ll be working on things like**:

- Championing projects which evolve our infrastructure into a product that delights our customers
- Acting as the go-to expert for customers who have questions and require support via tickets and phone calls, responding to their requests in a prompt and courteous manner.
- Investigating and responding to outage notifications.
- Assembling, configuring and installing servers along with Configuring and installing web hosting control panels.
- Troubleshooting hardware and software issues.
- Troubleshooting basic networking issues.
- Installing, configuring and troubleshooting supported software in a Windows or Linux environment (OS, Mail, DNS, FTP, LAMP, modules).
- Helping to assure facility security by monitoring customer and visitor activity when they enter and exit the site.
- Following specified policies and procedure along with helping identify, create and document standards and procedures
- Performing daily facility walkthroughs.
- Reporting any issues to the Support Manager or Facility Manager (security, maintenance, customer service, etc.)

All offers are contingent upon the successful completion and satisfactory results of a background investigation as well as the presentation of the vaccination passport.

**À propos de nous**

L’entreprise eStruxture, ayant son siège social à Montréal, offre un accès à un écosystème de plus de 1500 clients qui font confiance à son infrastructure et à son service à la clientèle, et en sont tributaires. Notamment, cette clientèle englobe des exploitants, des fournisseurs de services infonuagiques, des entreprises médiatiques et de contenu, des fournisseurs de services financiers et des entreprises clientes. eStruxture offre la colocation ainsi que des services gérés, de nuage privé, de bande passante, de sécurité et de soutien à des clients partout au Canada, dans ses établissements neutres quant au fournisseur et au nuage.

**À propos du rôle**

Nous recherchons un administrateur système L1 / L2 qui peut aider l'équipe en soutenant des projets, aider à définir la direction technique, tout en développant plus d'automatisation et