Director, Resolution

**Job Information**

Job Requisition ID: 72550
Ministry: Public Safety and Emergency Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: June 24, 2025
Classification: Senior Manager, Zone 2

**Salary**: $4,402.49 to $5,590.52 bi-weekly ($114,905- $145.913 /year)

The Police Review Commission (PRC) will be responsible for overseeing the police complaints process (including absorbing the Alberta Serious Incident Response Team (ASIRT)) for First Nations and municipal police services in Alberta and will have approximately 150 staff (approximately 30 FTEs from ASIRT). Following implementation, the PRC will be a leader in police oversight, bringing in a significant change to the oversight model by combining criminal and regulatory investigations in one arm’s length agency.

The Case Management and Resolution branch is responsible for receiving complaints, concerns, and compliments about police officers, verifying complaints, identifying allegations, information gathering, assigning files to the appropriate unit and preparing final reports and dispositions. This branch uses trauma-informed practices and de-escalation strategies when dealing with complainants and seeks to resolve complaints collaboratively. Additionally, the branch monitors case workflows, tracks timelines, ensures accurate documentation and prepares detailed reports to evaluate trends and outcomes on files.

**Role Responsibilities**:
Reporting to the Executive Director of Case Management and Resolution, the **Director, Resolution**, will oversee two teams in Edmonton and Calgary and provides strategic leadership in designing and establishing the resolution unit.

**Key Responsibilities**
- Gathering information and resolving complaints in a manner that focuses on restoration wherever practicable.
- Advance the PRC's mandate through expert operational advice and execution of strategic and operational plans.
- Overseeing the creation of resolution protocols and alternative dispute resolution processes (e.g., mediation, healing circles) to restore communities and promote public confidence in the PRC and policing in Alberta.
- Engaging with municipalities, Indigenous communities and organizations, and community groups to understand concerns, foster trust, and support resolution strategies that reflect public expectations.
- Working with externally contracted alternative dispute resolution services, ensuring activities align with PRC policies and legislation.
- Providing strategic leadership in management and staff recruitment, onboarding, and professional development to support the long-term operations of the PRC.
- Collaborating closely with teams across the PRC, to develop a structured, legally sound, and sustainable resolution model that prioritizes early and alternative dispute resolution while maintaining fairness, accountability, and transparency.

As a key member of the PRC's leadership team, the director provides strategic advice to executive leadership, influencing policy changes and procedural enhancements to support public confidence in the PRC.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Develop Networks**: Actively build and nurture collaborative relationships with key stakeholders to foster trust, ensure open communication, and promote transparency, accountability, and fairness in police oversight.
- **Develop Self and Others**: Foster a culture of continuous learning by encouraging team members to share insights and lessons from cases. Support staff in attending courses, obtaining certifications, and promote professional growth.
- **Drive for Results**: Uses data to proactively identify existing or future challenges with the PRC's resolution program. Addresses operational and project challenges by communicating vision to staff, managing change and upholding principles while confronting problems directly.
- **Systems Thinking**: Integrates perspectives from diverse stakeholders such as complainants, police officers, Indigenous communities, and organizations representing vulnerable or marginalized groups into the PRC's resolution program.

**Qualifications**:

- A university graduation (4 years) in a field related to the position assignment, supplemented by seven (7) years progressively responsible experience. Related experience or education may be considered as an equivalency on a one for one basis.

**Required**:

- Experience leading alternate dispute resolution processes with a focus on neutrality, inclusivity, and clear communication.
- Experience developing successful working relationships across a wide array