Parts Advisor

**Key Responsibilities**:
**Customer Service**:

- Provide detailed product knowledge and guidance on parts, accessories, and upgrades to enhance the customer’s riding experience.
- Develop relationships with customers by understanding their needs and recommending the best solutions.

**Parts Identification and Sales**:

- Utilize parts catalogs, manufacturer systems, and internal databases to accurately identify and locate required parts.
- Advise customers and service technicians on compatible parts, upgrades, and accessories based on vehicle specifications.
- Upsell accessories and recommend complementary products to enhance customer satisfaction and revenue.

**Inventory Management**:

- Maintain accurate inventory records and assist with regular stock checks.
- Ensure parts and accessories are properly stocked, labeled, and organized in the warehouse and showroom.
- Assist with receiving, stocking, and managing incoming shipments.

**Order Processing and Fulfillment**:

- Process customer and service department parts orders accurately and efficiently.
- Follow up on backorders and keep customers informed of order status and delivery timelines.
- Coordinate special orders and ensure timely delivery to meet customer expectations.

**Service Department Support**:

- Work closely with the service department to ensure the correct parts are provided for scheduled repairs and maintenance.
- Communicate effectively with technicians to address any discrepancies or special requests.

**Required Skills and Qualifications**:
**Technical Knowledge**:

- Strong understanding of powersports vehicles, including motorcycles, ATVs, Side by Side's and personal watercraft.
- Familiarity with OEM (Original Equipment Manufacturer) and aftermarket parts.

**Communication and Customer Service**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build trust and rapport with customers and team members.

**Sales and Upselling**:

- Ability to recommend additional products and accessories to enhance the customer’s experience.
- Strong negotiation and problem-solving skills to provide customized solutions.

**Organizational and Time Management Skills**:

- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and a commitment to accuracy.

**Preferred Qualifications**:

- Previous experience as a Parts Advisor or similar role in the powersports, automotive, or related industry.
- Experience using inventory management and point-of-sale (POS) systems.
- Certification or formal training in powersports, automotive technology, or a related field is a plus.

**Work Environment**:

- Fast-paced retail and service environment.
- Standing, walking, and lifting parts weighing up to 75 lbs may be required.
- Occasional weekend or holiday shifts may be required based on business needs.

**Benefits**:

- Competitive hourly wage + commission/bonus opportunities.
- Employee discounts on parts and accessories.
- Opportunities for growth and advancement within the company.
- Ongoing training and manufacturer certifications.

**Join our team and help riders gear up for their next adventure**

Pay: $19.75-$22.02 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):

- Do you have any experience in the powersports industry? Any passion to learn?

**Experience**:

- Retail sales: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person