Help Desk Technician
5 days ago
**Job Summary**
**Responsibilities**
- Provide technical support for desktop and laptop computers, peripherals, and network devices.
- Assist users with VPN setup, firewall configurations, and LAN connectivity problems.
- Use ServiceNow, Jira, BMC Remedy, and other ticketing tools to document incidents and track issue resolution progress.
- Support computer hardware maintenance, upgrades, and replacements.
- Configure and support network equipment including firewalls and LAN setups.
- Communicate effectively with end-users to diagnose problems and provide clear solutions.
- Maintain knowledge of current technology trends and assist in implementing new tools or procedures as needed.
**Experience**
- Proven experience in IT support or help desk roles with a focus on desktop support and technical troubleshooting.
- Familiarity with VPNs, firewalls, LANs, and network troubleshooting techniques.
- Hands-on experience working with Windows, macOS, Linux operating systems.
- Knowledge of ServiceNow, Jira, BMC Remedy or similar ticketing systems.
- Strong understanding of computer hardware components and software troubleshooting processes.
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
- Experience supporting remote users via help desk tools is a plus. This position offers an engaging environment for those passionate about IT support and customer service excellence while working with diverse technologies across multiple platforms.
Pay: $65,024.93-$68,398.02 per year
**Benefits**:
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
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