Service Advisor

**Service Advisor - Intercity Powersports & Auto Service** **Are you tired of being micromanaged? Ready to actually make decisions that matter?** We're not looking for someone who wants to hide behind policies or pass problems up the chain. We want someone who sees a challenge and thinks "I've got this" - even when they're not 100% sure how yet. **What You'll Actually Do (Not What HR Wants Us to Say)** You'll own the entire customer experience from the moment they walk through our door until they drive away satisfied. This isn't about following scripts or checking boxes - it's about solving problems, making judgment calls, and building relationships that last years, not transactions. **Your Arena**: **Master Translator & Technical Communicator**: You'll speak fluent "mechanic" and fluent "customer" - often in the same conversation. When our tech says "the CV joint is shot and we need to drop the diff to replace the whole halfshaft," you know exactly what that means, what it costs, and how to explain to the customer why their ATV is making that clicking sound when they turn. **Strategic Scheduler & Traffic Controller**: You're running a complex puzzle where a 15-hour engine rebuild can't bump the oil change that keeps a contractor's crew working. You'll orchestrate four mechanics' schedules like a conductor, knowing which tech is best for electrical gremlins, who can knock out quick jobs between big ones, and how to keep everything flowing when parts are delayed. **Information Hunter & Quick-Draw Estimator**: When a customer calls asking what it'll cost to fix their 1987 Ski-Doo that "just quit running," you don't put them on hold for 20 minutes. You know where to look, what questions to ask, and how to give them real numbers fast - because their time matters as much as yours. **Story Builder & Trust Creator**: Technician notes that read "replaced widget, test drove OK" become customer conversations about how we found the root cause, why it happened, and what they can do to prevent it next time. You don't just relay information - you build understanding and confidence. **Sales Professional (Without the Sleaze)**: You present options, explain value, and let customers make informed decisions. No pressure, no games - just clear information that helps people choose what's right for them and their equipment. **Who We're NOT Looking For** - People who need constant direction - Those who love meetings about having meetings - Anyone who thinks "it's not my job" is an acceptable answer - Folks who prefer safe, predictable, corporate environments - Those who fold under pressure or blame others when things go sideways **Who WILL Thrive Here** **The Technical Thinker**: You understand how things work at a mechanical level. You know why an engine needs compression, timing, fuel, and spark. You can visualize what happens inside a transmission when someone describes shifting problems. You don't need to be a technician, but you need to think like one when talking to customers and mechanics. **The Natural Organizer**: You're the person who can mentally track six different timelines simultaneously. You know that the engine rebuild will tie up Bay 2 all week, the brake job is waiting for parts until Thursday, and you've got three quick oil changes that can fill the gaps. You see patterns and optimize naturally. **The Information Ninja**: Give you a part number, VIN, or vague description, and you'll find what's needed. You know which catalogs to check, which suppliers have the best prices, and how to quickly determine if something is available. You're faster with research tools than most people are with Google. **The Story Translator**: When a technician writes "found play in steering components," you create the narrative: "We discovered some wear in the steering system that's causing the loose feeling you mentioned. Here's what's happening, why it matters for safety, and what we recommend." You build understanding, not confusion. **The Honest Sales Professional**: You know how to present options without pushing. You help customers understand value, make informed decisions, and feel good about their choices. You're not trying to maximize every ticket - you're building relationships that last decades. **What We Actually Care About** We don't care if you've never worked in automotive before. We don't care if you didn't go to the "right" school. We don't care if your last boss thought you were "difficult to manage." **We care if you**: - Take ownership of outcomes, not just tasks - Can learn fast and think on your feet - Treat people right, especially when they're frustrated - See opportunity where others see problems - Want to build something meaningful, not just collect a paycheck **The Real Deal** This isn't a 9-to-5 where you clock out and forget about work. When you care about the outcome, you can't help but think about how to make tomorrow better than today. Some days will test everything you've got. Ot