Customer Service Representative

**Job Posting**

Under the direction of the Supervisor, Customer Contact Centres, you will provide quality customer service to the customers and internal clients of the Halifax Regional Municipality; processing cash receivables (tax payments, general revenue, animal licensing, parking tickets, selling of bus passes & tickets, various by-law licensing functions), and responding to general inquiries from the public. The Customer Service Representative is a first point of contact with the general public, and therefore, must represent the Halifax Regional Municipality with a high standard of professionalism.

**DUTIES AND RESPONSIBILITIES**:

- Provides accurate and timely customer service to the public and internal clients.
- Accepts responsibility for large volumes of cash, processing various revenue streams.
- Balances daily batches and prepares bank deposits.
- Using a technology solution and adhering to established procedures, ensures that transactions and end of day balancing and deposits are completed accurately.
- Works independently, effectively organizes, prioritizes, and problem solves multiple tasks to meet deadlines.
- Performs administrative functions such as maintaining inventories of transit tickets/passes.
- Demonstrates ability to manage stressful situations while maintaining a professional manner.
- Other duties as required.

**QUALIFICATIONS**:
**Education and Experience**:

- Grade 12 and a diploma from a recognized educational institution in Office/Business Administration or a suitable combination of training and experience.
- Minimum three years’ recent experience (within the last 5 years) in customer service, dealing directly with members of the public in a fast paced and demanding environment.
- Minimum two years’ experience in handling large volumes of cash, processing various revenue streams, including balancing and preparing bank deposits (Please clearly demonstrate your cash handling experience in your resume).

**Technical / Job Specific Knowledge and Abilities**:

- Proven ability to work in a multi-tasked, fast paced environment.
- Proficient in the use of current software relevant to business unit including, Microsoft Word, Excel and Outlook.
- General knowledge of basic accounting functions, in relation to cash handling, i.e. cash balancing, preparing bank deposits and security procedures.
- Attention to detail and mathematical skills required to ensure accuracy in counting and balancing of bank deposits.

**Security Clearance Requirements**: Applicants may be required to complete an employment security screening check.

**COMPETENCIES**: Analytical Thinking, Communication, Conflict Management, Customer Service, Teamwork and Cooperation, Valuing Diversity, Values & Ethics.

**WORK STATUS**: Two (2) Temporary, Full Time (up to 18 months) positions.

**HOURS OF WORK**: Monday - Friday, 8:30AM - 4:30PM. Some overtime may be required.

**SALARY**: $30.28 per hour as per NSGEU Local 222 Collective Agreement Level 5 (Employees may be compensated at 90% of this rate for the probationary period).

**WORK LOCATION**: The work location for these positions will be at one of two Customer Service Centre locations; 40 Alderney Drive Dartmouth, and 7071 Bayer's Road Halifax. Operational requirements will necessitate the movement from one Customer Service Centre to another.

**CLOSING DATE**: Applications will be received up to **11:59 pm on Tuesday, April 22, 2025**

**Please note**: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the recruiter when invited to the assessment process. For more information on our accommodation process please click on the link; Accommodations | Hiring | Employment | Halifax

(Position #72282513 & 72282507)