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Deskside Support Administrator
6 hours ago
Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.
We have an exciting opportunity for a full-time temporary Deskside Support Administrator to join our IT department team in Langley, BC.
This temporary position is expected to last 18 months.
Reporting to the Manager, Endpoint Technologies, you will provide implementation and technical support for end user facing technologies, ensuring that configuration standards and best practices are employed to support business goals.
This position will require you to work Monday-Friday between 8-4pm.
You will be responsible for:
- Supporting end user technologies used by our team members and providing great customer service while meeting these goals.-
- Building partnerships with other IT teams to ensure that team member endpoint needs can be met where other specific skills are needed.- Managing the intake and completion of e-ticket requests assigned to the deskside support team.- Explaining technical details to our team members in non-technical terms.- Following the standards and practices already set in place to ensure that technology configurations meet a consistent standard.- Seeking out opportunities to improve and provide the best end user experience.
You have:
- A diploma in Information Systems, or another related field.- 3 years of IT work experience, preferably in a technical support role with regular interaction with end users.- Experience using cloud-based systems such as Microsoft Azure.- Experience in troubleshooting and solving problems in a complex environment.- Experience with deploying and supporting desktops and laptops using automation and remote access solutions.- Intermediate knowledge and skills supporting Office365, printers, shared network drives in an enterprise, multi-site environment.- Experience troubleshooting hardware and software issues.- A valid driver’s license and reliable transportation with the ability to travel to locations within the lower mainland on an as needed basis.
You are:
- A strong written and verbal communicator.- A team player with a willingness to share and collaborate ideas with the team.- Able to organize and prioritize tasks in a fast paced, deadline driven environment.- Promoting and participating as a member of a strategically driven, cohesive team that reflects a team spirit that inspires and motivates exceptional performance- A continuous learner who is curious and passionate about technology.- Positive with a can-do attitude and able to communicate technical matters without the use of jargon to non-technical users.
What we offer:
In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.
This position is based at the Pattison Food Group office in Langley, B.C. While we’re currently operating with a hybrid work-from-home and in-office schedule, we look forward to the day when we are all able to work together in the office again.
IND6
Compensation Details:
$55,600.00 - $69,500.00
The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.
