Clerk, Chronic Disease Management

Why Fraser Health?:
We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. We are currently looking for casual **Clerks **to join our Primary Health Care - CARES Initiative team at Royal Columbian Hospital located in **New Westminster, B.C.**

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview: Under general supervision, performs a variety of clerical duties related to the operation of the Chronic Disease Management Clinics. Schedules and books out-patient appointments; makes follow-up appointments for visits, tests, and referrals; receives, greets, and directs patients and visitors; transcribes and processes physician orders; arranges for patient tests, communicates with other patients and hospitals, answers the telephone, and responds to general inquiries. Registers patients into the computerized system and completes related registration documentation, assembles and maintains patient charts, and performs keyboarding and data entry duties. Responsibilities:

- Receives patients upon arrival to the clinics and obtains/confirms information required to register the patient. Registers patient into computerized system and completes related registration documentation.
- Schedules, books, and coordinates out-patient appointments by receiving appointment requests, making follow-up appointments, adjusting arrangements in accordance with patient and clinic requirements and assigning to the appropriate time, date, and location.
- Reviews outpatient booking request forms for completeness such as patient demographics, signed consent, recent history, and physical.
- Assembles and maintains patient charts by inputting patient data and information into relevant system and attaching documentation to chart such as laboratory and special examination reports.
- Performs reception duties for the programs including answering telephones, directing calls, taking messages, providing information of a general nature, greeting and directing visitors to the appropriate location, and informing appropriate health care professional of patient arrival.
- Transcribes and processes physician orders and performs necessary follow-up action; arranges patient tests and receives and maintains patient test results.
- Performs related clerical duties such as key boarding, data entry, filing, composing correspondence for review and signature, establishing and maintaining filing systems, preparing and maintaining statistics, producing reports, ordering supplies through stores and delivering and picking up items. Opens, dates, and distributes mail.
- Acts as a communications link for the clinic; communicates with other departments and hospitals, as required, to share and receive information and to assist in admissions, discharges, and transfers, as required.
- Maintains associated records for payroll including entering hours into the system, posting the work schedule, and printing and maintaining daily sign-in sheets.
- Arranges meetings by performing duties such as setting times, booking rooms and equipment, and typing and circulating notices, flyers, and agendas.
- Performs other related duties as assigned.

Qualifications**:Education and Experience**

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year recent, related experience or an equivalent combination of education, training, and experience.

**Skills and Abilities**
- Ability to keyboard at 40 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.