Customer Solutions Specialist
2 weeks ago
**See What We're All About**
**Perks**
- Parts Town Pride - check out our **virtual tour** and **culture**
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Business Casual dress code
- All the traditional benefits like group health and dental benefits, RSP match, employee assistance programs and time away - don't worry, we've got you covered.
**The Job at a Glance**
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must
**A Typical Day**
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs
**To Land This Opportunity**
- You have at least 1 year of experience in a face to face or over the phone customer service role
- You exhibit stellar organizational skills, multi-tasking skills, and computer skills
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please)
- You know MS Office; you may not be a master but you're on your way
- You have a quality, high speed internet connection at home
- You have a genuine positive, outgoing, team spirited, one-for-all personality
- You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus
- You can work a schedule between the hours of M-F 8:00 AM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
**About Your Future Team**
Our team is truly a family unit, we like each other...a lot We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you
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