Airport Service Manager

2 weeks ago

Toronto, Canada Qatar Airways Full time

Qatar Airways will be recruiting for an Airport Service Manager based in Toronto, Canada and launching services December 2024.

As Airport Services Manager you will ensure that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Key responsibilities include the following:

- Implement Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
- Addresses any customer related issues and/or challenges.
- Maintains high standard to enhance the customer experience.
- Evaluate and propose cost effective measures to reduce unit cost and enhance customer service delivery.
- Manage the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
- Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
- Ensure that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
- Support the preparation of annual budgets proposals for the station.
- Manages station performance and station readiness to any audit requirement both internal and external.
- Supports new station start up when required and conduct GHA Technical assessment.
- Establish the department or team’s objectives and priorities to align with and support business objectives.

Qualifications

About you
- Relevant experience as an Airport Manager from a major airline.
- Extensive overall knowledge of all areas of airport operations
- Fluency in English
- Able to delegate work, set clear direction and manage workflow.
- Able to foster teamwork among team members.
- Dynamic and adaptable to ever changing operational requirements.

You must have the legal right to live and work in Canada to be considered. This role is not open to visa sponsorship.

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