Airport Service Duty Officer

2 weeks ago

Toronto, Canada Qatar Airways Full time

We are recruiting for an Airport Services Duty Officer based in Toronto, Canada and Canada and launching services December 2024.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
- Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
- Strong background in Airport or GHA Operations
- Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
- Excellent customer focus and service delivery

**_ You must be authorized to work lawfully in Canada. This position is not eligible for visa sponsorship._

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