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Airport Service Duty Supervisor
2 weeks ago
We have an exciting opportunity to join our team as an Airport Services Duty Supervisor. This role is based at our station in Toronto, Canada.
Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Key accountabilities include:
- Facilitate ramp handling in liaison with all airport staff to expedite departures
- Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Manage and train the ticketing team
Qualifications
We have an exciting opportunity to join our team as an Airport Services Duty Supervisor. This role is based at our station in Toronto, Canada.
Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Key accountabilities include:
- Facilitate ramp handling in liaison with all airport staff to expedite departures
- Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Manage and train the ticketing team
