Control Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you looking for unlimited opportunities to develop and succeed? Do you want to work with an engaged team with opportunities for growth and development, have an appetite for risk work that makes a difference in protecting our customers?

We’re looking for an Operations Control Analyst to join our Business Service and Development team. As an Operations Controls Analyst, you will be assessing with control assessments, support our internal partners during internal and external audits including walkthrough support, evidence gathering, reviewing, and liaising with the audit teams.

At Manulife Bank, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

**What will I be doing?**

You will join forces with other talented people to analyze business and key control needs and you will be responsible for risk management activities utilizing control assessments, providing access security governance and oversight, facilitating the development and adherence to key controls, and supporting our internal partners with internal and external audits. Then you start on the next challenge and do it again

**Your responsibilities would include**:

- Using your analytical skills and critical thinking to ask questions, understand our business drivers and needs to support controls reviews for business processes.
- Assisting with business controls walkthroughs with stakeholders, to ensure appropriate focus on key controls. You’ll provide Operations Leadership with timely consultation and recommendations on process improvements and controls gaps.
- You’re leading or supporting recurring processes including Access card reject management, Anti-Money Laundering reviews, CDIC dry-run, FATCA/CRS reporting, Interest rate exception oversight, Losses & Errors, and regulatory customer mailings. You coordinate the completion of annual compliance requirements or attestations.
- Defining role-based system access profiles and partnering with business leaders for ongoing monitoring (using tools such as IIQ) for Manulife Bank staff and vendors.
- Acting as a liaison with key Operations stakeholders and Audit (Internal and External), to review business processes and gather and review audit evidence documentation. You assist Operation teams with Audit or Corrective Action Plans, including reviewing evidence and updates prior to closure deadlines.
- Supporting the Controls Officer with reviews of Risk Control Self-Assessments (RCSA) for each business team within Manulife Bank.
- You’re a key Subject Matter Expert (SME) representing control processes and system access governance, working with our Bank Delivery Organization (squads) to ensure sufficient controls are in place.
- Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.
- Using your strong communication skills to lead meetings and present information to all levels within the company.
- Influencing your teammates with your good humor and passion for your role

**Am I right for the job?**
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.
- University degree/diploma in Business, Economics, or Mathematics, and/or 2-3 years working experience, working as controls or business analyst preferably in financial services.
- You are familiar with audit and corrective action plan processes and have a Financial Services/Banking background.
- You understand controls frameworks and risk management practices.
- You can gather information systematically and use accurate logic in analysis.
- You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily.
- You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.
- You “go with the flow” and can adapt to change.
- You successfully manage competing priorities like a champion.
- You maintain your composure and bes