Hotel Manager

**JOB TITLE**: Hotel Manager **DIVISION**: Executive Office **REPORTS TO**: Managing Director ABOUT ROSEWOOD HOTEL GEORGIA Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa - the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location. THE IMPACT OF THIS ROLE Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director’s duties in his/her absence. KEY RESPONSIBILITIES - Achieve Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Ensure that standards are maintained at a superior level on a daily basis. - Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments. - Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments - Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel. - Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. - Interface with corporate officers in the execution of corporate goals. - Responsible for establishing and maintaining hotel standards in order to achieve and maintain the "5 star" status. - As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. - Establish annual objectives for Executives and Department Heads reporting to him or her. - Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. - Serve as Manager On Duty. - Interact in courteous and professional manner with all guests, staff and community members. - Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties. - Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel. - Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints. - Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. - Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. - Maintain safety and cleanliness of work area. - All other duties as required. * CRITICAL SKILLS & QUALIFICATIONS - Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations. - Four year University degree or equivalent work experience. - Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings Others - While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.