Service Advisor

5 days ago


Abbotsford, Canada Mainland Motors Full time

Service Advisor Responsibilities:

- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:
Relevant experience of at least 6 months
- 1 year

Experience in the automotive field may be advantageous.

A strong understanding of automotive technology and the automotive industry

Proficiency with industry-specific software.

Excellent customer service, interpersonal, and communication skills.

Strong organizational, decision making, and problem-solving skills.

The ability to communicate with mechanics, customers, and management.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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