Part-time Supervisor

**WHO WE ARE**
Stylish and approachable, we are focused on the customer. Our locations provide safe, engaging, informative
and discovery based experience for the recreational cannabis consumer. Our stores have a modern sense of
style that serves the diverse range of discerning clientele. Whether a seasoned consumer or someone looking
to try for the first time, customers enjoy our informed staff and segment-leading interactive design ensuring
an experience that surpasses expectations.

**WHY THIS ROLE IS IMPORTANT**
The Supervisor at Northern Glow Supply Co. is responsible for supporting the Store Manager in the management of all
aspects of store operations. With experience in retail management, the Supervisor supports the retail sales
team of Budtenders through hiring, developing, managing, motivating and training of staff. By partnering with
the Store Manager to develop Northern Glow Supply Co. store culture, the Supervisor is a role model of responsibility,
initiative and excellent customer service. What’s more, they excel in environments where creative problem
solving helps overcome challenges, all in order to achieve key performance metrics. Essential to the role is
their experience in managing inventory, motivating the retail sales team, managing time efficiently and
effectively communicating needs to the Store Manager. They are committed to the long-term success of the
store and developing the brand to improve lives through sustainable access to cannabis.

**RESPONSIBILITIES**
- Meet sales goals through confident floor management skills, owning the day-to-day operations of the

store
- Train, coach, motivate and mentor the Budtender staff on product knowledge and retail sales

techniques
- Support achievement of key sales targets and other business objectives
- Provide exceptional guest service; act as a role model to the team of Budtenders
- Ensure a high quality guest experience is provided in every interaction
- Support with administrative tasks as required; ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Support Store Manager’s reporting on buying trends, customer needs, profits and other metrics, as

required
- Communicate training needs to Store Manager based on performance observations
- Support resolution of all issues that arise from staff or guests, such as complaints or grievances
- Help with recruitment to fill people pipeline and always be on the lookout for amazing additions to the

team
- Demonstrate strong time management and organization skills to keep priorities in focus
- Effectively communicate needs and ideas to the Store Manager in order to elevate the business
- Adhere to all federal, provincial and municipal legislative requirements of cannabis retailers
- Perform and complete additional projects, duties and assignments as required by the Store Manager
- Other duties as may be assigned

**QUALIFICATIONS**
- 2-4 years experience in retail management
- A leader with a proven ability to train others and retain talent

Supervisor Job Description
- Strong floor leadership and coaching skills to develop and motivate a retail sales team
- Proven ability to deliver positive guest experiences which build loyalty and deliver quantifiable results
- Ability to handle competing priorities in a fast-paced environment
- Very strong verbal and written communication with excellent organizational skills
- Basic knowledge of the cannabis plant, recreational product offerings and safe consumption methods
- Passion for cannabis products and education
- Responsible, reliable, and guest-oriented

**REQUIREMENTS**
- Minimum age 19 years old
- Able to lift boxes 5-35 lbs
- Must be willing to work shifts scheduled by company and comfortable with ever changing duties

certification