Banquet Supervisor

**About Valhalla & SHG**

The Valhalla Hotel & Conference Centre is the largest and most unique full-service hotel in Northwestern Ontario. The Valhalla Hotel & Conference Centre is Thunder Bay’s premier hotel and conference destination, newly renovated and operated by Silver Hotel Group (SHG). SHG is a family-owned Canadian hotel management company, whose portfolio includes internationally branded full and select service hotels as well as independent and boutique hotels.

**What We Offer?**
- Exciting opportunities for career development and growth
- Work with like-minded team members who are passionate and keep things fun, every day
- Benefits including; Extended Health Care, Dental and Vision Care
- Retirement Saving -RRSP/RDSP and pension programs
- Exceptional You - Team Member Peer Recognition Program
- Annual Team Member Wellness Credit
- Team Member Travel Program - discounted rates at SHG hotels in Canada
- Flexible hours of work
- On site parking
- Be part of Silver Hotel Group’s culture of respect, appreciation, and fun
- Work in a fast-paced environment in an ever-evolving industry - it’s the place to be

**What this Job Entails**:
The Banquets Supervisor is focused on providing creating outstanding guest experiences and exceptional guest service at all functions in the Banquet Department. As a member of the Banquet Team, the Banquet Supervisor is responsible for leading the team in the execution of all banquet functions while maintaining the highest standards of quality and service function from set-up to breakdown. This position requires an energetic, self-motivated, detail-oriented leader with a passion for providing guests with outstanding experiences. This hands-on leadership roll inspires team members and leads by example with the goal of developing a highly motivated, committed team. The Banquets Supervisor is a role model and leader consistently exhibiting Silver Hotel Groups values with guests and associates providing hands on leadership contributing to efficient operation of the Banquet Department.
- Support the day-to-day operations of the Banquet team
- Reviews daily Banquet Event Orders (BEO's) and ensures function rooms are set and ready according to requirements
- Assist in creating a culture of performance and high engagement through the implementation of recognition, training and professional growth and coaching programs;
- Provide direction and oversight to all Banquets functions and processes to ensure they are executed in manner that exceeds guest expectations
- Support the Department Manager in acchieving the goals and objectives forthe department, ensure effective communication of these goals and objectives to your team members
- Demonstrate the importance of having a professional guest service attitude to all team members, and assist the Department Mangers in providing the necessary training, tools and techniques that to develop these skills
- Encourage team members to operate in the most professional and courteous manner, and continually build morale within the Banquet Department.
- Knowledgeable of the legal responsibilities for serving alcohol
- Provide feedback to team members regarding complaints and customer feedback and assist in identifying trends, escalating to the Department Manager where required
- Act as a coach and mentor to all team members, consistently leading by example and exemplifying the company’s values;
- Assist in conducting daily and monthly team meetings to help maintain an open line of communication and focus on leading the team towards the achievement of the department’s annual goals;
- Assist with preparing the weekly work schedule and approve time cards for bi-weekly payroll;
- Ensure an adequate workforce is maintained at all times;
- Assist with monthly linen and equipment inventory and ordering supplies and equipment when required;
- Recruit, hire, train, mentor and supervise Banquet team members with a focus on growth and development;
- Passionate energetic personality with a team focused attitude
- A strong desire to exceed guest expectations and an attention to detail
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun
- Minimum 2 years’ experience in Hospitality Banquets or Food & Beverage
- Prior supervisory experience in hospitality environment preferred
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems
- Strong written and verbal communication skills
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Passionate about delivering experiences that exceed guest expectations
- Proven time management skills and ability to work under pressure;
- Thrives in a fast-paced environment
- **Available to work days, evenings, weekends and/or holidays as required,**:

- Excellent communication skills
- Work varying shifts (morning, afternoon, evenings and weekends required)
- Overtime as