Customer Service Advisor

7 hours ago

Sarnia, Canada Park Lane Chevrolet Cadillac Ltd. Full time

Park Lane is looking for a motivated individual to fill the role of Customer Service Representative.

**Functions**
- Customer Relations, Administration, Sales/Marketing and Service Knowledge, Maintenance of Product and Industry Knowledge, Interdepartmental Relations

**Competencies**
- Adaptability, Customer Enthusiasm, Initiative, Organizing and Planning, Teamwork, Detail Oriented, Communication, Computer system capability

**Position Summary**:

- Basic knowledge of automotive systems, models, series, options, and other variations of the manufacturer's products
- Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations
- Is capable of addressing customer hesitation and resistance
- Present positive image of dealership in mode of dress and helpful, friendly attitude
- Works with all departments in the dealership and monitors daily CRM activities

**What the Worker is like**:

- Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport with customers
- Project a professional company image through telephone interaction and written communication
- Must have strong organizational skills and is an accomplished self-manager when it comes to using time productively
- Well developed team member skills
- Working knowledge of computerized software systems - Well developed customer service and telephone skills

**Business Skills Required**
- Ability to converse with customers to discuss needs and direct appropriately within the dealership
- Ability to effectively relate to customers of all backgrounds, establish rapport and focus on customer enthusiasm
- Knowledge of sales/service procedures, processes, and follow-up
- Basic knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colours, standard equipment, specifications)

**Work Orientation Factors**
- Contact with customers from a variety of backgrounds
- Constant interruptions
- Much contact with people in all dealership departments
- Is focused on the process of understanding and meeting customer needs

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

Schedule:

- Day shift

Work Location: In person

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