Service Advisor

2 weeks ago

Sarnia, Canada Subaru of Sarnia Full time

**Service Advisor**

The primary function is to ensure customer satisfaction by obtaining and verifying his/her vehicular problems and selling the required service to rectify the situation and ensuring that all requested work is completed thus minimizing customer comebacks.

Other responsibilities include but are not limited to the following:

- Knows and applies to each transaction all steps of the Dealership service strategy
- Maintains a clean and professional appearance
- Ensures write up area is clean and neat
- Follows all company and manufacturer policies and procedures
- Understands and applies factory and aftermarket warranties
- Handles all incoming telephone calls promptly and courteously
- Coordinates appointments with customers
- Arranges loaner vehicles or other transportation for customers
- Works in close conjunction with shop regarding work mix and hours allocated for maximum time efficiencies
- Notifies customers immediately upon receiving inspect and report results
- Verifies completion times and/or delays with shop
- Notifies customers of any delays or changes in delivery
- Verifies all work orders listed repairs are completed as requested and road tests vehicle prior to customer delivery
- Road tests when necessary with customer to determine problems
- Tags keys and walks to vehicle with customer
- Notes any visible damage and sells customer appropriately
- Deals with Technicians when necessary
- Processes work orders
- Handles customers in a courteous, patient manner
- Ensures the appropriate sales are made, ensuring no under or over selling
- Ensures all appropriate legislation is adhered to
- Attends training/seminar courses as required

**Requirements**:

- Positive attitude and results oriented.
- Previous experience as a service advisor an asset
- History of delivering exceptional customer service.
- Knowledge of vehicles and repairs.
- Experience with Dealership Management Software an asset.

**Dealership offers the following**
- Fast pace friendly environment
- Competitive pay and attractive bonus plans
- Benefits
- The opportunity to grow with the dealership

If you have proven experience in an automotive service department, we want to hear from you

Work Location: In person

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